Training Manager, West

  • Company: Christian Dior Inc.
  • Country/Region: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Marketing
  • Experience required: Minimum 2 years
  • Reference No.: CDC02726
  • Date of publication: 2019.06.20

Position

JOB PURPOSE:

The Training Manager is in charge of training and coaching the West Retail Teams on a Dior selling ceremony & product to support the achievement of commercial goals.

 


Profile

TASKS AND RESPONSIBILITIES

  • Develop & facilitate Training Programs in the West Retail Network including brand culture, product knowledge, and selling ceremony
  • Evaluate training and development needs of West Retail Network
  • Strategize with Training Manager and Vice President of Training to revise or create new training programs based on business needs
  • Manage productivity reporting process and partner with Regional Directors and VP's to coach and manage underperforming associates
  • Oversee orientation for new employees and store openings
  • Communicate with Retail Leadership to evaluate training level of all employees trained
  • Assist with floor support and spot coaching as needed when traveling throughout the retail network
  • Provide post-training recaps to VP of Training and Regionals
  • Track effectiveness of training programs, and provide regular follow-up to sustain learnings shared
  • Partner with Merchandising, Visual, CRM, and PR teams to develop product training seasonally

 

SKILLS AND COMPETENCIES

  • Strong communication, listening, and comprehension skills 
  • Ability to understand and communicate material and provide instruction to others
  • Ability to adjust priorities and manage time wisely in a fast-paced environment
  • Ability to assess the training needs of Dior Men's Boutique and corporate teams
  • Ability to develop methods to track and evaluate training effectiveness
  • Ability to evaluate existing training programs and adapt content as needed
  • Ability to communicate effectively with employees at all levels of the organization
  • Ability to operate all equipment necessary to perform the job

 

REQUIREMENTS

  • 3-5 Years of Training experience, preferably in a retail environment
  • Passionate about fashion and the luxury business, avid follower of industry news
  • Strong presentation, organization & communication skills
  • Strong computer skills with an emphasis on PowerPoint and Excel
  • Ability to develop interactive, creative, and comprehensive training programs in a variety of areas
  • Ability to travel +50% to support needs of the North America business and training priorities
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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