Training Operations Coordinator

  • Company: Parfums Christian Dior UK
  • Country/Region: United Kingdom
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function:
  • Experience required: Minimum 2 years
  • Reference No.: PCD16323
  • Date of publication: 2019.10.21



Work in collaboration with the Training Operations Manager to facilitate the daily function of Training Operations including the planning & implementation of training programs, events & annual Dior Ambassador UK Conference; 360* management of specific training, education & operational projects; responsibility for delivering central department processes & logistics, all whilst advancing the efficiency & innovation of Training Operations at Parfums Christian Dior.


Training Events Management:

  • Manage & deliver specific project tasks (i.e. text communication plans, travel procedures, digital dashboards with external suppliers) whilst overall supporting the Operations Manager with the creative planning, logistics & subsequent implementation of Workshops (x3 per year) & UK Conference
  • Accurately prepare, manage & advance the master scheduling process of Dior Ambassadors for training events & courses
  • Support the Operations Manager with the creation of event briefs, Request for Proposals & negotiation with external suppliers & liaise within internal stakeholders (merchandising & marketing)
  • Actively research, broach & manage new relationships with caterers, event spaces & hotels to ensure fresh & innovative concepts for training (locations, F&B ideas, training material & modes of communication)
  • Prepare post- training summaries on PowerPoint & continuously update the Dior Ambassador database to ensure accurate training records at all times.

Integration Training:

  • Manage the 360* coordination & analysis of this course (200+ consultants per year): manage the master scheduling procedure; work with the Retail Team to facilitate travel requirements & communication (text, online, post);  liaise with the Retail Analyst to generate monthly sales performance reports
  • Manage onsite catering logistics & relationships with external suppliers (hotel partner, surprise & delight experience & dinner).

Training Operations Administration:

  • Manage the monthly reconciliation of the department trackers to account for new starters/leavers & enter training records for specific courses
  • Work with Regional Training Managers to ensure they actively enter their training records to allow for correct analysis & reporting by Training Operations
  • Reporting: Pre and post training sales reports. Cost, attendance and analysis after each training course.
  • Create artwork briefs on PowerPoint for training collateral & manage production with relevant suppliers to produce material with accurate content that is aligned with brand guidelines & delivered on budget & within given timeframes
  • Coordinate use of training facilities with LVMH Brands.


Retail Team & Dior Ambassador Communications:

  • Manage & deliver the Training Operations' communication (text, digital, email, post) to the Retail Team & Dior Ambassadors.

Financial Administration:

  • Raise Purchase Orders (POs) within the correct month; facilitate the timely release & receipt of POs within Finance's deadlines.


  • Daily support of uniform function, liaison with Customer Services & facilitate the ongoing communication with Retail Team on current uniform status & procedures
  • Provide accurate analysis when required for forecasting purposes
  • Action ah-hoc tasks & new processes when required to launch new season uniform.


  • Welcome to Dior Pack - Work with HR & Retail to deliver this new project to enhance the on boarding of Dior Ambassadors
  • Propose & lead process-driven projects to improve efficiency and ways of working within the training department
  • Actively get involved in & support new projects when they arise & develop as instructed by the Training Operations Manager.

Additional information


Reports To: Training Operations Manager


Direct Reports: None


Internal: Training & Retail Teams, Beauty Consultants, HR, Marketing, and Merchandising.


External: Suppliers



Technical Skills:

  • Proficient in Microsoft Office (Excel, Word & PowerPoint). Competent & confident in the daily use of excel; the knowledge of basic formulas & functions (VLOOKUP's, data sorting, auto filters etc.) is important
  • Knowledge of InDesign & Publisher would be advantageous.

Key Competencies:

  • Superior organisational skills
  • Outstanding attention to detail
  • Innovative & Adaptable
  • Ability to multi task
  • Enthusiastic & Diligent
  • Solution-Focused
  • Numerate


The successful candidate will be a task-oriented team player with a very proactive, logical & practical approach to their work. They will have the ability to forward think & project plan correctly. Efficient & diligent, this person will place a high priority on accuracy, & adherence to budgets & timeframes.

Personable & confident, the candidate will also be able to apply a creative flair when required.



Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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