VIE - CRM OMNICHANNEL SPECIALIST, JAPAN

  • Company: Parfums Christian Dior France
  • Country/Region: Japan
  • Business group: Perfumes & Cosmetics
  • Contract type: VIE
  • Function: Digital
  • Experience required: Beginner
  • Reference No.: PCD16280
  • Date of publication: 2019.10.15

Poste

THE HOUSE OF PARFUMS CHRISTIAN DIOR

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, they are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Today, Parfums Christian Dior invites you to join this hive of creativity.

 

TEAM AND SCOPE

Within the CRM Department of Parfums Christian Dior Japan and based in Tokyo, the Omnichannel Specialist will support the team in developing our customer experience and journey for the local market.

 

RESPONSIBILITIES

Your main role will include the following:

  • Develop a deep understanding of Dior Clients portfolio and customer base.
    • Drive customer strategy, lifecycle and roadmap for key initiatives across Dior's business related to new digital experiences.
    • Lead customer journey and experience design efforts to identify customer needs.
  • Leverage existing automation tools to innovate our journeys with personalization and contextual interactions.
    • Develop metrics, reporting, and analytics to understand and optimize program drivers and impact.
    • Partner with Retail, Marketing, CRM, e-Business, IT and other teams in the organization to establish coordination of message, touch points, and frequency across customer-facing channels.
  • Punctual intervention internal business strategy close relationship with Head of Digital & CRM and Japan President.

 

Throughout this mission, you will have the opportunity to develop the following competencies:

  • Project management
  • Critical thinking
  • Strategic vision of the business
  • Customer focus

Profil

PROFILE

  • Graduate from a master's degree in Business Administration, with a significant experience in project management, ideally in CRM, Digital Marketing or e-commerce.
  • Fluency in Japanese and English is a must, proficiency in French is an advantage
  • Proficient in MS Office (Excel and PowerPoint)
  • Excellent communication skills and team-oriented work ethic
  • Dynamic, positive and open minded 

DETAILS OF THE VIE:

Contract: International Volunteer Program

Start date: January 2020

Location: Tokyo, Japan

Length of the assignment: 12- 24 months

 

RECRUITMENT PROCESS:

  • Submit your application online ;
  • If your application is selected, you will be contacted by the HR team for a first phone interview ;
  • If you are successful during the first round, you will then be interviewed by the manager(s) in charge of the position.

NOTE: before applying, please make sure you meet the following criteria to be eligible for this program https://www.civiweb.com/FR/le-volontariat-international/les-conditions-du-VI.aspx

 

Apply

Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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