This is a unique and rare opportunity for a VIP/Private Client Relations Advisor to join our Maison team in New Bond Street. The NBS Maison is home to 17,000-square-feet of fashion, accessories, limited-edition art, and specially commissioned installations by both up-and-coming and world-renowned artists. It carries the full Louis Vuitton product offer, with a focus on high-end and bespoke.
As part of this client centric role, you will have accountability for working with VIP clientele, developing key and long lasting relationships with existing clients, and recruiting new clients to the brand, ensuring that you thoroughly understand their individual needs and deliver a unique luxury experience each time they have an interaction with our business. By leading by example in the management of your own portfolio of high net worth Clients, you will embody best in class clienteling by exceeding your client's expectation while also retaining brand integrity.
Additionally by being a brand ambassador you will utilise all available tools to ensure that our clients are updated with launches and events, while also supporting the wider store in driving a client centric mind-set (including The Apartment, New Bond Street's hosting suite) . Working in partnership with your line manager you will have accountability for proposing action plans and related tools for the business in order to delight clients at all levels.
A thorough understanding and background in the luxury market is essential for this position in addition to a breath of experience dealing with VIP clients and an expertise on how to sell high price point items.The successful candidate will have a true passion for delighting clients and constantly strive to deliver exceptional customer services. With an innate commercial mind-set, you will leverage all resources and platforms to drive the business while continuously seeking new and innovative methods to recruit and retain clients. You will maintain a strong focus on our high-end product categories (Hard Sided, Watches. Jewellery, Exotic Leathers, etc) and develop clients within these specific metiers