Westfield Full Time Client Advisor - Mandarin Speaker

  • Company: Louis Vuitton UK
  • Country/Region: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM09413
  • Date of publication: 2019.09.22


Louis Vuitton is seeking a Client Advisor for our Westfileld store location, located within the high-end retail area of the shopping centre affectionately referred to as 'The Village.' With over 255 stores, Westfield has a retail area the size of over 30 football pitches, and a premier location to begin your journey at Louis Vuitton!

As a Client Advisor at Louis Vuitton, you will be an ambassador of our culture, you will strive to discover your Clients and their every need, and to guide them across the Brand. This is an opportunity for those who see themselves as more than a Sales Associate, or Sales Assistant, but truly as a 'Client Advisor' - someone who has the curiosity to discover and dare their clients, has a passion for people, and values forming meaningful relationships with fascinating people from all over the globe.

"Make your career a beautiful journey" with Louis Vuitton


Your Skills:
Excellent customer service and a drive to deliver seamless client experience
Embody the Louis Vuitton values: curiosity, empathy, agility and commercial mind-set
Be an excellent team player
Thrive in a fast paced environment
Experience in luxury or high end retail environment as a Sales Advisor, Client Advisor, Client or Customer Experience expert or equivalent

Our expectations:
Develop long term relationships with your clients and foster brand loyalty
Drive and achieve individual and team objectives and be accountable for sales results
Learn and master brand and product knowledge

Candidates should be comfortable with high-volume, fast paced environments, and have a strong drive for results, as well as held prior positions in retail. The ideal profile will have a passion for Louis Vuitton and a hunger to grow and develop within the brand, building a long term career with the House. We are looking for true 'Advisors,' who have a passion for more than just selling, but creating long-term and trusting relationships with our clients.

Experience working a department store environment is a plus, but not required.


Drive and achieve individual and team objectives and be accountable for sales results

Welcome every Client and provide the best Client experience

Advise Clients across the Brand and all product categories

Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster Brand loyalty

Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Learn and master Brand and product knowledge

Respect Louis Vuitton Brand standards in terms of grooming and behavior

Follow the company's policies and procedures

Candidates should be available to work weekends.

Additional information

In return, you will join a winning, well established team who are experts in the field of sales and customer service. Roles are based in our vibrant and exciting central London stores, each with their own special characteristics and nearby attractions.

You will be provided with the industry leading training which offers you a in-depth insight into the luxury retail industry. In addition to this you will receive a generous benefits package, unparalled career development opportunities to work both locally & globally in addition to learning from the very best talent within the industry.

"Make your career a beautiful journey" with Louis Vuitton

As an organisation Louis Vuitton offer a comprehensive benefits package including:

Medical, income protection & life insurance
Eye-care & childcare vouchers
Financial rewards incentives
Lunch vouchers
Season ticket loans
Pension scheme

In addition to the above you will also have access to attending industry leading training & development including bespoke luxury retail, language and leadership courses.

Contract type: Permanent Job



Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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