WMS support analyst

  • Company: Bulgari Ireland
  • Country/Region: Ireland
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 2 years
  • Reference No.: BULG04351
  • Date of publication: 2020.01.21


A first level WMS support and administration role based in Dublin for a newly implemented distribution warehouse running a warehouse management solution (WMS), integrated with a state of the art automated storage and retrieval system, driven by a warehouse control PLC system (WCS) and connected to the corporate ERP system.

Key Responsibilities:

  • Monitoring and management of the WMS software and hardware.
  • Identify, analyse, remedy and root-cause-analysis of WMS/WCS system issues, mainly software but also the hardware side where it impacts, or is integrated with, software components.
  • Change control and management of systems.
  • Administration of users, roles and functionalities within the WMS software application.
  • Software and systems analysis, testing, continuous improvement and reporting.
  • Support co-ordination and prioritization for self and with the support team.
  • Operations and IT information sharing and training.
  • Manage and communicate effectively with stakeholders at appropriate level and style.

Candidate profile:

  • Strong communication, customer orientation and ongoing engagement skills.
  • Self-motivated with a proactive approach to problem solving.
  • Able to maintain a strong and sustainable working relationship with the internal and external team.
  • High level of responsibility, taking ownership and awareness of business-criticality.
  • Ability to learn and develop on the job.
  • Ability to keep calm, confident and focused when working under pressure and time deadlines.
  • Willing and able to provide feedback and meet agreed performance and targets set.
  • Willing and able to work flexible hours and/or remote support, especially for WMS emergency.
  • Able to undertake international travel assignments as may be seldom be required.
  • Fluent English, speaking, reading and writing.



Technical Skills Required:

    • Advanced hands-on WMS software support and analysis skills (client frontend and server backend components)
  • Advanced hands-on support of with WMS hardware (RFT mobile scanner devices, label printers, client workstations, basic networking)
  • Advanced warehouse systems process knowledge and understanding (to demonstrate ability to learn this implementation to an advanced level)
  • Advanced barcode knowledge and how warehouses implement for product and location management.
  • Hardware maintenance (desktops, client RFT devices)
  • MS Office application suite (Excel, Word, PowerPoint)
  • MS Windows 10


Additional information

Advantageous Skills and Experience:

  • Automated warehouse technology and conveyor systems
  • RFID / IOT technology for product tracking
  • SAP ECC, S4 or BW Hana experience
  • BI reporting experience (MSPowerBI, SSRS, QLIK Sense).
  • ftp scripting and database (MSSQL preferred).
  • Network technologies and troubleshooting

Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

Discover the business group