Cover - Sephora

Manager, Business Operations & Optimization

2025.06.20に投稿

Sephora

General Management

参照: 268216

  • 勤務先 :

    Toronto, Canada

  • 契約形態 :

    Permanent Job

  • 雇用形態 :

    Full Time

役職

Manager, Business Operations & Optimization

プロフィール

Job Type: Full Time 
Function:
 Retail Operations
Address: 
160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: 
Hybrid

 

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

 

ABOUT THE ROLE:

As the Manager, Business Operations & Optimization, you will play a critical role in leading and optimizing key people-focused processes and operational programs across our retail organization. This position ensures operational excellence in all aspects of people operations, including but not limited to staffing & scheduling programs, HR tools partnership, emergency management, and store administration. You’ll collaborate closely with cross-functional partners in HR, Retail Training & Talent Development, DE&I, and Retail Leadership across Canada and North America to ensure a seamless and efficient store support structure that drives productivity, employee experience, and operational consistency.

 

WHAT YOU'LL DO

  • Educate store leadership on effective scheduling practices and optimize staffing processes using tools like Dayforce
  • Streamline operational workflows to enhance efficiency, reduce costs, and improve employee satisfaction
  • Lead crisis management protocols, ensuring safety and emergency readiness in stores
  • Act as a key partner for cross-functional projects, aligning decisions with business strategy and driving positive change
  • Develop programs to foster employee engagement, collaboration, and professional growth while promoting a positive work environment
  • Prepare and present reports on operational metrics and scheduling efficiency to senior management
  • Maintain accurate systems such as the Store Information Portal and Master Data Management, ensuring secure system access and policy compliance
  • Manage key operational programs, such as employee purchase, password management, and Paid-Out initiatives, with a focus on security and integrity
  • Collaborate with District Managers, Regional Directors, and FSC Retail teams to align on business objectives and enhance operational consistency
  • Support HR, Retail Training & Talent Development, and DE&I initiatives to nurture a diverse and inclusive workplace
  • Monitor and analyze KPIs, optimizing scheduling programs and ensuring clarity for role grids and descriptions
  • Oversee multiple projects from planning to execution, ensuring continuous improvement and alignment with business goals
  • Travel to Sephora stores as needed to support on-site processes and drive project success

 

WHAT YOU’LL BRING:

  • 5+ years of experience in retail operations, with a proven ability to implement successful scheduling programs
  • Proficiency in workforce management tools and software, paired with strong analytical skills to drive data-informed decisions
  • Exceptional interpersonal and communication abilities to build collaborative relationships across all levels of the organization
  • Outstanding organizational skills and the capacity to manage multiple projects simultaneously with precision
  • Demonstrated leadership and a proactive approach to problem-solving and crisis management
  • A commitment to delivering process improvements and creative solutions for business challenges
  • Detail-oriented with high standards of work quality and the ability to provide constructive feedback
  • Strong decision-making and critical thinking skills to act independently and with confidence
  • Proficiency in Microsoft Office Suite and familiarity with diverse workforce management tools
  • Flexibility to travel to Sephora stores as needed, supporting on-site initiatives and fostering team success
  • Commitment to embodying Sephora’s core values, contributing to a positive and inclusive workplace culture

 

WHY YOU'LL LOVE WORKING HERE:

  • You’ll be part of a unique culture and family of passionate and inspiring individuals.
  • You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
  • You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
  • Benefits you can mix and match, depending on your needs.
  • Employee Assistance Program services for those times you need extra support.
  • Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
  • Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
  • And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

 

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

SEPHORA

世界で最も情熱的なビューティーコミュニティを形成するセフォラは、ユニークな美容体験を通じて、お客様や革新的な美容ブランドの数々が、その創造性と自己表現を大胆に解き放てるよう、エールを送ります。1969年にドミニク・マンドノーによってフランスで設立されたセフォラが打ち立てた革新的なコンセプトは、名門ブランド、独立ブランド、新興ブランド、さらには人気のセフォラ・コレクションを含む厳選されたパートナーブランドの優れたセレクションの中から、お客様ひとりひとりにパーソナライズされた美を提供することです。約50年前の創業以来、世界的パイオニアとして一流の美の最先端を走ってきたセフォラは、そのコミュニティを巻き込みながら、お客様の美と幸福の探求を後押ししてきました。公平さと体験を重視したセフォラのアプローチは、78,000点を超える860ブランドの製品に触れ、試していただける店舗へお客様をお招きし、さらにビューティー・ハブではパーソナライズされたサービスをご提供。また、デジタル面の革新により、オンラインでセフォラの美容体験をいつでも、どこでも、モバイルアプリケーションを通じてあらゆるデバイスから楽しんでいただけます。無料でご利用いただけるロイヤリティプログラムでは、さまざまな特典やユニークな体験をご用意しています。セフォラのスタッフと美容をこよなく愛するエキスパートが一丸となり、お客様にさらなる自信を与え、美しさを最大限に引き出すお手伝いをさせていただきます。セフォラは、卓越性、革新、起業家精神を掲げるラグジュアリービジネスのワールドリーダーであるLVMH モエ・ヘネシー・ルイ・ヴィトン傘下のメゾンです。コスメティクスのオムニチャネルの先駆的存在であるセフォラは、35カ国、2600カ所以上の店舗で商品を展開しています。
© Sephora Collection

あなたから始まるの夢の創造

LVMHでは、Savoir Faire Rêver(人々に夢を与える力)において、人々が違いを生み出します。ダイナミックで起業家精神にあふれた企業文化の原動力となっているのは、社員です。私たちは集団的な野心を大切にし、才能ある社員が限界に挑戦することを奨励し、好奇心旺盛で大胆な精神を支持しています。私たちの卓越性への取り組みは、自己啓発と育成開発の機会を提供することで、一人ひとりが常に潜在能力を最大限に発揮できるよう育成することに反映されています。私たちは、才能豊かなコミュニティを支援し、コミュニティに還元するインクルーシブな環境を通じて、ポジティブな影響を与えることに積極的に取り組んでいます。LVMHでは、あなたの才能が私たちの成功の中核を担っています。