In-Store CE Manager

役職

• Position: In-Store Client Experience Manager
• Work Location: Louis Vuitton Maison Seoul
• Report to: Store Director

職責

Key Objectives

• Elevate client experience of Louis Vuitton Maison Seoul, the only independent Louis Vuitton store in Korea.
• Develop client experience strategies, plan client events & ensure quality
• In charge of people management of 3 team members; instore Animation, CE Assistant and F&B Specialist
  
  

Roles & Responsibilities

• Client Experience Events, Activities & In-store Animations

Proactively ideate, plan and execute high-impact client experience events and in-store animations to amplify the LVMS vision and brand desirability

Establish and maintain strong, personalized relationships with VICs, consistently delivering exceptional and memorable client experiences

Develop and implement innovative sales and experience strategies to exceed revenue and client development targets

Collaborate closely with Client team, Events, and other cross-functional teams as well as external partners to design elevated, immersive brand experiences

Represent Louis Vuitton at high-profile events and build a strong network within the luxury ecosystem to increase brand presence

Lead initiatives to enhance client satisfaction, loyalty, and lifetime value through elevated service excellence and experience innovation

Ensure consistent application of the Maison’s standards across all activations and touchpoints, maintaining quality control and brand equity

Stay informed of market trends and competitor activities; identify new business opportunities and propose strategic actions for continuous improvement

Drive client segmentation, profiling and targeted actions to recruit new high-potential clients and deepen relationships with existing ones

Manage budgets, monitor ROI and profitability of all actions in collaboration with event team

• Be an Ambassador for the Louis Vuitton Brand

Act as a passionate brand ambassador at all times across internal and external interactions

Proactively promote the Louis Vuitton image, values, services, and products through client meetings, public-facing events, and in-store interactions

Champion client loyalty by engaging directly with clients and ensuring they feel uniquely connected to the Maison

追加情報

Requirements

Experience: 10-12 years in luxury retail or hospitality, with a strong background in private client relations and high-touch experience planning

Education: Bachelor’s degree

Language: Business level of English

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Skillsets and Personality

Deep understanding of the luxury market and excellence in client experience standards

Strong leadership to inspire and guide internal teams and clienteling initiatives

Ability to influence and collaborate effectively with diverse stakeholders across multiple functions

Proven expertise in Client Development, CRM and Clienteling within a prestigious luxury environment

Open-minded, proactive, and solutions-oriented with a creative mindset

Energetic and dynamic, with a collaborative team spirit

Entrepreneurial and agile in facing challenges and seizing new opportunities

Strong curiosity for innovation and a constant drive to push the boundaries of luxury client experience