Cover - Louis Vuitton

TEAM MANAGER - DUTCH SPEAKING @CLIENTSERVICES

2025.07.27に投稿

Louis Vuitton

Digital

参照： LVM27518

  • 勤務先 :

    Brussels, Belgium

  • 契約形態 :

    Permanent Job

  • 求められる経験 :

    Minimum 3 years

  • 雇用形態 :

    Full Time

役職

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

Position Overview: As a Team Manager for Louis Vuitton Services Europe, you will support the CSC Manager to oversee, organize, and coordinate the Dutch speaking team of Client Advisors by supervising and monitoring calls, ensuring that set objectives are achieved, motivating and coaching people, and handling client complaints when needed. Together, you'll shape unforgettable customer experiences through calls and digital interactions, ensuring every touchpoint reflects Louis Vuitton's legacy of quality.

職責

  • Lead and inspire a talented team of Client Advisors, fostering a culture of sophistication and exceptional service.
  • Coach and develop your team through personalized action and development plan and constructive feedback.
  • Analyze sales trends and client feedback to develop innovative strategies that keep us at the forefront of luxury retail service.
  • Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
  • Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations.
  • Managing traffic flow, coordinating with Performance Management for optimal staffing during peak seasons.
  • Overseeing quality assessments across all communication channels to refine client interactions continuously.
  • Directly support and drive key initiatives under the guidance of the CSC Manager.
  • Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression.

プロフィール

BASIC QUALIFICATIONS

  • Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
  • Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays.
  • Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI
  • Strong analytical skills paired with excellent communication abilities across all levels of business.


LANGUAGES:
Fluency in written & spoken English and Dutch + proficiency in french.

追加情報

Upon joining, you will be provided two weeks of paid training and given the adequate tools to provide expert advice and guidance to all client inquiries. In addition, by joining Louis Vuitton, you will receive a generous benefits package, including but not limited to medical coverage, private retirement/insurance plan, employee referral bonus program, and employee discounts. You will have the opportunity to work with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.
Working Hours: Please be advised that this will include evening shifts, as well as availability to work both weekends and public holidays.

技能開発の機会

Louis Vuitton Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential.

採用ステップ

Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team.

LOUIS VUITTON

1854年に創業したルイ･ヴィトンには創業者の壮大なビジョンが受け継がれています。創業者ルイ･ヴィトンは身の回りのアイテムや大量のワードローブを収められるボックスを製作する熟練のトランクメーカーとして出発しました。彼とその後継者は数多くの革新をもたらしました。それまでにはなかったフラットトップ仕様のトランク、軽量キャンバス、シグネチャーパターン、タンブラー錠前がその例です。今日、ルイ･ヴィトンのレガシーは革新を追求する厳格な精神と大胆なクリエイション、妥協を許さない卓越性に見ることができます。
表紙 Louis Vuitton

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