CDI - Retail BPO (F/M/X)

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CDI - Retail BPO (F/M/X)

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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including 15,000 in Europe & Middle East, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

At Sephora, we reimagine beauty, discover new brands, and influence positive change every day. Get ready to think creatively, work strategically, and make your mark at a leading global retailer. Together, we’re evolving, innovating, and reimagining the future of beauty and retail.

Within the Information Systems Organization, the Store Technology Department is responsible of identifying innovative solutions and developing the applicative landscape that enables our store teams to perform their daily operations effectively and delight our external customers !

Within our Regional Store Technology Team, we support all Sephora Markets in Europe, the Middle-East and Mexico (over 20 countries). The team covers all technologies used in stores.

The Retail BPO acts as a key contact person and works closely with:

1. The Retail Operation Departments in each country
2. The Regional and Global Tech teams representing the voice of the Retail Business in EME.

Key responsibilities

You will excel and enjoy this position if you are ready to actively handle the following missions:

• Lead and drive the regional requirements of the Retail Business:
  • Collect, analyze and consolidate regional specific needs for back-office applications, such as BOSS/SAP, PDA, labelling and upcoming applications related to back-office operations.
  • Ensure that these needs are correctly considered in the design and configuration of back-office applications (SAP S/4, back-office digital-in-store tools).
  • Contribute to the definition of target business processes by integrating regional specificities and operational constraints.
  • Identify opportunities to simplify, optimize or digitalize retail processes.

• Contribute to design and testing phases of tech projects involving local retail business and tech teams:
  • Review and validate detailed functional specifications.
  • Actively participate in User Acceptance Testing (UAT) to ensure the ERP and digital tools compliance with business and legal requirements.
  • Identify, document and report gaps, defects or process bottlenecks encountered during testing.

• Change Management:
  • Communicate project progress to regional teams.
  • Organize and lead training and support sessions for users.
  • Serve as the primary point of contact for regional user questions and support requests.
  • Contribute to the creation of training materials and documentation tailored to local market specificities.
  • Share best practices with regional teams to ensure consistent use of tools and processes.

• Deployment and hypercare:
  • Support preparation and execution of SAP S/4 and digital in store back-office applications deployment in the region.
  • Monitor applications during go-live phase and resolve or escalate any issues encountered.
  • Collect and transmit user feedback to the project team and propose improvements to enhance efficiency and user experience.

Do not hesitate to apply if you have… or if you are …

• A Retail Operations enthusiast with a strong interest in IT tools and curiosity to challenge status quo in terms of legacy processes.
• Flexible mind-set, comfortable working in a fast-changing, international environment with multiple stakeholders.
• Strong communication skills to collaborate effectively with international and cross-functional teams.
• Agile culture. 
• Experience within store environment, including operations, workflows and processes.
• Acknowledgment of the retail landscape and business priorities.
• Fluent in English (spoken and written).

Here, you will find: 

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.

• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Sephora is an equal opportunity employer and values diversity at our company. 

French version will be available upon request to the recruiter.

SEPHORA recruits and recognizes all talents