Customer Service Administration Assistant

役職

Execution, development and pursuit of the After Sales Service administration with the aim of providing the best possible customer experience.

職責

Key duties and responsibilities of the job

• Respond to customer inquiries (emails / phone calls)
• daily repair entries.
• Create and send repair estimates to the customers.
• Management of estimates refusal and acceptances.
• Invoicing of all watches repaired daily.
• Occasionally: pack the watches in pouches after repair for shipment & prepare parcels and shipping labels for dispatch

プロフィール

• Educational Background: FPI - FPII or Administrative Assistant Course.
• Languages: Spanish; English basic: oral communication, reading and answering customer email, information from headquarter. French would be a plus.
• Internal technology: Pack office
• Excel at a basic level: create files, using basic formulas, basic tasks, combining files Word at basic level: create files, letters, margins, mailing, file combination, etc.
• Word Excel at a basic level: create files, write letters for customers, combining file for mailings, etc.
• Email current use: Lotus Notes.

Behavioural competencies and skills:

• Attention to Detail: Total task accomplishment through concern for all areas involved, no matter how small.
• Adaptability: Maintaining effectiveness in varying environments and with varying tasks, responsibilities or people.
• Ability to learn. Ability to acquire and assimilate new knowledge and skills, and use them in the day to day.
• Client Oriented. Ability to understand, interpret and influence client needs, requirements, expectations and behaviour.
• Person with initiative: Ability to provide resources, ideas and innovative methods and translate them into actions.
• Planning and Organizing. Establishing a course of action for self and others, allocating resources as required and establishing and monitoring time scales and plans.
• Decisiveness: Readiness to set priorities makes decisions, render judgements, take action or commit one. Ability to anticipate risks and take them into account.
• Adhesion to rules and policies. Capacity to understand, obey, act and work within the rules of the organisation. Respect and enforce operating rules and policies of the Company and of the After Sales Service Department: punctuality, immediate superior provisions, use of the work material (personal protective equipment, work cloth ...).

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