Cover - Louis Vuitton

In-store Client Development Manager

2025.02.01に投稿

Louis Vuitton

Retail

参照： LVM25402

  • 勤務先 :

    Hong Kong SAR, Hong Kong SAR

  • 契約形態 :

    Permanent Job

  • 求められる経験 :

    Minimum 5 years

  • 雇用形態 :

    Full Time

役職

Based in one of our stores, we require the In-Store CD Manager to work in close collaboration with fellow Client Development professionals across Hong Kong’s corporate team and retail store network. The Client Development team strives to develop, deliver and drive the special client journeys and experiences, curating the most memorable moments. Through data-driven insights, the In-Store CD team derives and delivers clienteling strategies that excite our clients. We entrust each member of the In-Store CD team to be brand ambassadors, embodying Louis Vuitton's values, vision and style in providing bespoke customer experiences.

 

Generate and implement innovative strategies to recruit new clients and develop lasting relationships with existing clients for your store. A key player to drive local clientele in store to ensure a strong local treatment and follow-up of our VICs. Lead by example to inspire and drive the store team to consistently adopt a client-focused mindset. In partnership with store management, ensure that we delight our clients with world-class, unique, luxurious experiences, every time.

職責

1. Synergize and bridge relations and communications between the store and corporate Client Development team

  • Active player and store representative in working with Client Development team in developing market-wide client development initiatives
  • Translate global and regional Client Development strategies into real clienteling experiences in your store
  • Work with Client Development team in reviewing and unlocking business insights from your store’s client data
  • Work with Store Management to plan the store's calendar of events, animations, appointments and gifting arrangements
  • Collaborate with Store Management to observe, coach, feedback and monitor the store team's clienteling activities
  • Support in overseeing and becoming familiar with the store’s client profile book, including the engagement strategies for each stakeholder
  • Proactively seek out information about competitors’ clienteling activities and events
  • Connect with mall CRM team/landlord/potential business partners, collaborating on occasions to entice their customers to Louis Vuitton
  • Help store teams to foster a clienteling mindset through knowledge and skill-sharing in internal workshops, coaching sessions, morning briefings, etc.

 

2. Delight clients by ensuring consistent delivery of extraordinary store experiences

  • Ensure that our Louis Vuitton brand promise and clienteling standards are applied consistently at all times by store team
  • Identify, share and leverage market best practices and innovative clienteling solutions
  • In partnership with store management and Retail Learning, identify development opportunities and support in elevating Client Advisors’ clienteling skills
  • Lead by example on the floor, inspiring our Client Advisors to offer the highest standards in grooming, greeting, hosting, and communications
  • Co-host or offer support during complex or critical selling moments (e.g. when engaging with top clients and VICs)
  • Assess your team’s performance and plan for professional development opportunities
  • Partner with Client Development team to define the store’s client gifting strategy

 

プロフィール

  • 5+ years of luxury retail, hospitality or private client relations experience
  • Strong understanding of the luxury retail market, trends and clienteling best practices
  • Passion for luxury, fashion and lifestyle – including the Louis Vuitton brand and story
  • Client-focused mindset, with high standards in demonstrating quality and excellence
  • Confident in external facing work, and enjoys building strong connections with people
  • Highly presentable, with stellar communications skills
  • Coaching and team managerial experiences will be strongly preferrable
  • Creative thinker, with a daringness to propose new ideas
  • Collaborative team player, with a high level of empathy
  • Proficient in Microsoft Office tools (Outlook, Excel, PowerPoint, Word). Experience in business analytics tools (e.g. PowerBI) is a bonus
  • Fluent in English and Cantonese; proficiency in Mandarin also desirable

LOUIS VUITTON

1854年に創業したルイ･ヴィトンには創業者の壮大なビジョンが受け継がれています。創業者ルイ･ヴィトンは身の回りのアイテムや大量のワードローブを収められるボックスを製作する熟練のトランクメーカーとして出発しました。彼とその後継者は数多くの革新をもたらしました。それまでにはなかったフラットトップ仕様のトランク、軽量キャンバス、シグネチャーパターン、タンブラー錠前がその例です。今日、ルイ･ヴィトンのレガシーは革新を追求する厳格な精神と大胆なクリエイション、妥協を許さない卓越性に見ることができます。
表紙 Louis Vuitton

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