Senior Client Advisor - Madrid Serrano

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.  

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.  

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. 

As a Senior Client Advisor, you will be an ambassador of the brand, ensuring that every Client is treated according to the Tiffany style. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will proactively outreach to Clients in order to achieve/support individual and team goals. 

Key Accountabilities:

• Elevate in store experience by consistently delivering memorable moments of joy for our clients.
• Demonstrate thoughtfulness, curiosity and optimism: a Senior Client Advisor is a passionate brand ambassador seeking to provide genuine and personalized Tiffany Touch during every client interaction. 
• Focus on Client Experience Behaviors aligned with luxury standards and Tiffany style.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action, organizing Private Appointments both inside and out of the store and proactively prospecting new clients through his/her network. 
• Deepen the relationship with our clients to drive lifetime loyalty.
• Partner with Store management team and Headquarter CRM and Client Relations to work on the care and development of VIC.
• Participate in local and international High Jewelry events of the brand.
• Resolve client and peers concerns leveraging judgment and thorough knowledge of policy, procedure and guidelines.  
• Demonstrate sales leadership; Capture client data during interactions to cultivate new and existing clients , work on BIOs, strategically building up key information to feed client book and ad hoc outreach action plan to develop a lifetime relationship. 
• Drive business through key product pillars. Strong focus on Diamond Expertise & High Jewelry Sales.  
• Respect Brand standards in terms of grooming and behavior at all time. 
• Ensure compliance with all internal control procedures and maintain inventory accuracy. 

Requirements: 

• 5-7 years of experience in the luxury retail or hospitality
• Passion to enjoy time with clients, both in store and in special occasions out of the store. 
• Empathy, ability to create strong connection and loyal relations with clients. 
• Flexibility and strong problem solving skills
• Fluent in Spanish, English (a third language is considered an appreciated plus)

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