Beauty Advisor, Saks Fifth Avenue | Acqua di Parma

Posizione

Based at Saks Fifth Avenue in New York, the Beauty Advisor will achieve retail sales goals by providing superior service to clients and developing client relationships to build repeat sales and Acqua di Parma brand loyalty.

Responsabilità del ruolo

• Achieve retail sales goal or annual productivity goals.
• Provide full range customer service including product information, sales, and execution of all in-store events.
• Ensure that all communications with customers are courteous, cordial, and professional.
• Be responsible for retail Counter area and products being clean, well-organized, and well-presented at all times.
• Meet retail sales plan objectives and track productivity.
• Answer and respond to customer requests regarding Acqua di Parma and its product lines.
• Provide consultation to customers for selection of Acqua di Parma products.
• Resolve customer issues or questions by telephone or letter; including research and preparation of reply correspondence.
• Maintain client registration program, sustain customer relationships, and generate new business through regular communication.
• Adhere to all policies and practices of the Counter and retail community.
• Special projects and miscellaneous duties as dictated by the needs of the business.

Working Conditions

• Based in assigned retail locations for the sale of Acqua di Parma products
• Light lifting
• Standing at counter

Organizational Structure – Reporting Relationships

Internal

• Reports to: Business Manager and/or Account Executive
• Positions Supervised:  None
• Peers:  Other Beauty Consultants
• Internal Partners:  Retail Staff

External

• External Partners: Customers, retailer, retail staff

Profilo

• 2+ years of prestige beauty sales experience.
• Ability to effectively manage customer expectations and build loyal customer relationships.
• Excellent organizational skills.
• Superior written and verbal communication skills in English.
• Knowledge of Spanish language required; other languages a plus, including Portuguese and French.
• CRT experience and aptitude in learning how to access computer based inventory and order status detail.
• Knowledge of Microsoft Office for Windows and Excel.

Ulteriori informazioni

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $25-$30/hour.

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.