Assistant Store Manager (GIVENCHY)

Responsabilità del ruolo

Role & Responsibilities

1. Deliver Excellent Client Experience and Achieve Business Ambitions

• Lead and motivate sales team on delivering consistent, professional and responsive customer service
• Initiate business strategies to attain multichannel sales plan and optimize profitability through recognize opportunities and risk
• Build a Clienteling mindset to the team. Establish a systematic CRM approach for the new client recruitment and nurture their loyalty to the brand
• Establish and maintain the highest standard of store environment
• Manage daily operation of the store and ensure the brand image is maintained
• Collaborate with different business functions (Merchandising Team, Marketing Team, Training Team) to grow new business
• Establish good relationship with Mall to identify opportunity on Marketing activities and CRM Program

2. People Leadership

• Inspire a team for their individual performance and development. Communicate with HR on Recruitment, Talent Development, Performance Management, Store Structure and Organization
• Coach the team to meet and exceed the required performance standard
• Identify potential staff and provide their succession plan with training suggestion
• Provide on-the-job training to new join staff
• Manage and conduct appraisals and performance review with store staff

 

3. Retail operations

• Review the operation procedure in a regular basis to optimize the efficiency
• Analyze the reports and provide insights to management and to the team
• Manage the inventory for accurate replenishment and to minimize the discrepancies
• Assess Risk Management for audit and maintain Health and Safety procedure in store
• Manage and ensure the visual merchandising guidelines are followed
• Responsible for in-store repair and maintenance for top sales floor standard

Requirements

• University graduate would be a plus
• Minimum 5 years’ relevant experience in fashion retail industry with solid experience in management level
• Passionate in fashion and solid product knowledge in RTW and leather goods
• With good knowledge and understanding of Luxury business context and customers’ profile
• Good command of written and spoken English is a plus