Sales Operations, Procurement & Customer Service Manager

Posizione

Born from the will of LVMH Group, world leader in luxury, to establish itself in the eyewear sector, Thélios designs, produces and distributes sunglasses and optical frames for some of its most prestigious Maisons: Dior, Fendi, Celine, Givenchy, Loewe, Stella McCartney, Kenzo, Berluti, Bulgari, Tag Heuer and Fred! In addition, Thélios owns two proprietary brands, Barton Perreira and Vuarnet.

SALES OPERATIONS, PROCUREMENT & CUSTOMER SERVICE MANAGER

POSITION SUMMARY: Based out of our Irvine, California warehouse, we are looking for a Sales Operations, Procurement & Customer Service Manager who will play a critical role in driving strategic partnerships with key retail accounts while leading the customer service team to deliver a best-in-class client experience. This individual will serve as the liaison between our top wholesale partners and internal departments to ensure seamless communication, service execution, and long-term business growth.

Responsabilità del ruolo

• Partner with Barton Perreira retail & wholesale teams on strategic planning and promotional initiatives.
• Partner with Design team, manufacturers & distributors to align on GTM needs.
• Analyze sales data, trend report, and sales forecasts to anticipate product needs. Manage procurement and manufacturer’s purchase orders.
• Maintain customer and product database maintenances.
• Ensure accurate and timely execution of deliverables by coordinating with internal teams.
• Lead the customer service, quality control & logistic teams in delivering high-touch support to wholesale and retail clients.
• Oversee order processing, returns, and inquiries with a focus on timely, professional resolution.
• Optimize customer service, quality control and logistic processes for efficiency, accuracy, and client satisfaction.
• Handle escalated issues with proactive problem-solving and thorough follow-up.
• Collaborate with design, sales and finance to ensure seamless cross-functional alignment.
• Perform other duties as assigned.

Profilo

Bachelor’s degree in Business Administration or a related field preferred.

5+ years of experience in Sales Operations and/or customer service, ideally within luxury fashion, eyewear, or accessories.

• Exceptional communication and interpersonal skills, with the ability to build strong relationships internally and externally.
• Excellent business acumen and interpersonal, communication, and presentation skills; both verbal and written.
• Ability to influence and collaborate effectively with stakeholders at all levels.
• Effective leadership and managerial skills, with the ability to inspire and motivate teams, drive change, and foster a collaborative work environment.
• Strong analytical and problem-solving skills, with the ability to analyze complex data, identify trends, and make data-driven decisions to optimize operations.
• Genuine passion and advocate of diversity and inclusion and integrates this mentality when making all business decisions (both internal & external).

Ulteriori informazioni

The hiring range for this position ranges from $75,000-95,000 annually. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. What are the employee benefits at Barton Perreira? We offer a generous benefits package including medical insurance, paid time off, holiday pay, 401k, and more.

Thank you in advance for your interest in this opening. Thélios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. At this time, only qualified candidates will be contacted. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Direct applicants only, no third-party staffing inquiries, please.