Aftercare Advisor - Old Bond Street

Pubblicato il 15.05.2025

Tiffany & Co.

Retail

Riferimento: 61296

Sede di lavoro :
London, United Kingdom
Tipo di contratto :
Permanent Job
Esperienza richiesta :
Minimum 3 years

POSIZIONE

Posizione

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

As Tiffany Client Care Specialists, we celebrate and cherish our clients by making sure they live the most seamless and personalized experiences. With a collaborative mindset, we play a key role in building lasting connections with clients and their beloved creations.

Working within our friendly Aftercare Department based in our flagship store at Old Bond Street, the Aftercare Advisor role is both demanding and rewarding. You will meet with our clients both face-to-face and over the phone to ensure that pre and post-sales needs are fully satisfied. You will ensure that Tiffany client enquiries are responded to appropriately and within a timely manner. You will provide resolutions to clients or seek a resolution for them. You will build rapport and confidence with clients to ensure they receive an excellent Tiffany experience.

Thoughtful

• Deliver unparalleled service and results that uphold the standards of excellence and establishes lasting relationships

• Support Operations and Sales teams for all operational and technical aspects of care service (e.g., client repair flow, execution of reports)

• Build rapport with clients to ensure they receive an excellent Tiffany experience

• Ensure that client inquiries are responded to appropriately and within a timely manner

• Conduct rigorous quality control before and after services, ensuring all repairs meet Tiffany’s standards

•Act as an expert advisor to Sales teams and clients, providing seamless resolutions about Tiffany services and repairs

• Support Operations and Sales teams maintain pristine store presentation, effective operational organization beyond Services to deliver an elevated experience (e.g., hospitality, catering, gifting, etc.)

• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards

• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

•Leverage knowledge and passion for the Tiffany & Co. brand to support Sales teams curate memorable experiences, handle ad-hoc requests seamlessly

• Be committed to the Tiffany CSR, promoting sustainable practices in repair & maintenance processes

• Foster long-lasting collaboration with the local LVMH repair center team to remain aware of new processes & trends

• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately

Optimistic

• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working

• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

• Propose effective improvements to Store Leadership when facing challenges / seeing opportunities, support new operational tools & systems rollout and team adoption

Required Qualifications

Must currently be based in and currently hold authorisation to work in the United Kingdom.
Previous retail or luxury retail experience or relevant customer related experience (i.e. hospitality, administration etc).
Willingness to work non-traditional business hours including nights, weekends and bank holidays.
Superior communication skills, both verbal and written, client service skills and the ability to prioritize while handling multiple tasks is required.
Exceptional client service skills.
Organised & detail orientated.
Ability to work in a fast-paced, changing environment.

Preferred Qualifications

Previous customer service or retail operations / merchandising skills.
Proficiency in another language.
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

TIFFANY & CO

Fondata nel 1837 da Charles Lewis Tiffany a New York, Tiffany & Co. è una delle Maison di gioielliera e accessori più prestigiose al mondo. Sin dai suoi albori, l’amore è stato la forza motrice di Tiffany & Co, combinando i valori fondamentali del gioielliere — inventività, artigianato e gioia — in design intramontabili. In qualità di pioniere mondiale nell’arte dell’alta gioielleria, Tiffany ha trascorso quasi due secoli a perfezionare la propria maestria e a stabilire punti di riferimento nel settore. È attraverso la dedizione incrollabile all’eccellenza e al savoir-faire, al patrimonio e all’innovazione, all’ottimismo e alla possibilità, che Tiffany porta avanti la sua tradizione, creando design che ispirano le persone a esprimere e a celebrare le molteplici sfaccettature dell’amore.

Realizziamo sogni, a partire dal tuo

Le persone di LVMH fanno la differenza nell’arte di realizzare i sogni.I nostri collaboratori sono il carburante della nostra cultura dinamica e imprenditoriale. Diamo importanza alle ambizioni collettive, incoraggiando i nostri talenti a superare i propri limiti e a mantenere una mente curiosa e intraprendente. Il nostro impegno per l’eccellenza si riflette nell’incoraggiare ogni individuo a puntare alla crescita e allo sviluppo e nel supporto al raggiungimento del suo pieno potenziale. Ci impegniamo attivamente per un impatto positivo attraverso un ambiente inclusivo che sostenga la nostra comunità di talenti.Unisciti a LVMH, dove il tuo talento è il cuore del nostro successo collettivo.