Sales Associate

Posizione

Acting as a brand ambassador for Zenith, you will be responsible for providing a personalized client experience, building strong client relationships, as well as meeting and exceeding sales targets.

Responsabilità del ruolo

Job Responsibilities

Sales

• Drive Sales to achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
• Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as ZENITH history and heritage in accordance with ZENITH selling ceremony
• Demonstrate a high standard of luxury service by actively listening to customers’ needs and providing tailored recommendations
• Ensure full compliance to all retail procedures and operational guidelines

Client Relationship Management (CRM)

• Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests
• Capture new meaningful customer data according to ZENITH CRM tool to personalize communications, and deliver a memorable shopping experience
• Promote and actively participate to events
• Propose new ideas to attract new clients and expand client book

Boutique Housekeeping

• Ensure the boutique is consistently presented at the highest standard by overseeing the tidiness and cleanliness of all areas
• Manage in-store ambiance that enhances the customer experience (music, drinks, …)
• Contribute to upholding merchandising material and products presentation in accordance with ZENITH standards

Being a Teamplayer

• Cultivate an environment of mutual respect and teamwork by consistently supporting your colleagues and collaborating harmoniously with all members of the team to achieve shared goals.

Ad Hoc Activities

• Provide assistance with additional tasks and responsibilities as assigned by the Boutique Manager, demonstrating flexibility and support wherever needed.

Profilo

Experience & Skills

• At least 2 to 3 years of experience in luxury retail operations with a successful sales track record, luxury watch industry would be a plus
• Sales acumen, results-driven, and “can do” attitude
• Outstanding interpersonal and communication skills, both oral and written
• Customer-oriented, and follow-up skills are essential
• Team player, self-motivated with a positive and committed mindset
• Presentable, mature and with high level of integrity, trust, and honesty
• Punctual, timeline conscientious and eagerness to learn
• Flexibility to work a retail schedule including evenings, weekends and holidays