Training and Onboarding Manager - House of Dior, Beverly Hills

Posizione

Position

JOB DESCRIPTION: In Store Training Manager

REPORTS TO: Training Director

Job Purpose

The Training Manager is an inspiring leader. They are responsible for training and coaching the Retail Teams on the Dior selling ceremony, product, and client development to support the achievement of commercial goals. The In Store Training Manager provides consistent feedback to the SVP of Retail and Boutique Director/Manager on ways to improve, providing solutions and elevate training initiatives for their region set by the department. They are a close partner to the Boutiques Leaders and Retail leadership to help identify training needs and solutions. They are a collaborative leader working cross functionally to ensure all Dior selling teams are well equipped to provide the ultimate client experience in an uber luxury environment.

Responsabilità del ruolo

Tasks And Responsibilities

• Develop & facilitate Training Programs in the boutique including brand culture, product knowledge, selling ceremony, client development and employee induction, etc.

• Evaluate training and development needs of the boutique on an ongoing basis and provide regular follow-up to retail teams and corporate departments

• Evaluate existing training programs, partner with the training team to revise or create new training programs based on business needs

• Partner with Regionals, Merchandising, Visual, Events, CRM, and PR teams to develop product training on a seasonal basis

• Track productivity reporting process, partner with Regional Leadership to coach and manage underperforming associates

• Oversee induction and on boarding for new employees of the boutique and support with store openings, events and activations

• Assist Management with spot coaching on the floor to support development of client experience, styling and brand ambassadorship of the boutique team

• Provide recaps on trainings to Training, Boutique management and Retail Leadership Teams

• Communicate with Retail Leadership to evaluate training level of all employees trained

• Coordinate and Manage training calendar in support of seasonal launches, events and activations for boutique support

• Adjust priorities and manage time to support the business needs most effectively

• Track effectiveness of training programs, and provide regular follow-up to sustain

Profilo

Requirements

• 5 Years of Retail Training experience, preferably in a luxury retail environment

• Strong passion and awareness for the luxury fashion industry

• Ability to develop a strong understanding of the Dior brand image

• Ability to develop interactive, creative, and comprehensive training programs in a variety of areas

• Ability to communicate in a clear and concise manner at all levels of the organization

• Ability to listen actively to all and communicate material and instructions to others

• Ability to follow the company’s policies and procedures

• Strong computer presentation skills with an emphasis on Powerpoint and Excel

• Ability to work a full-time schedule including nights, weekends, and holidays

• Ability to travel as needed

Ulteriori informazioni

The selected candidate will be offered a salary within the range of $95,000 - $105,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

Additional Information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.