Client Services Advisor

Posizione

We Craft New Realities, Inspired by a Legacy of Excellence. 

For over a century and a half, the Maison Louis Vuitton has been synonymous with visionary craftsmanship, unparalleled quality, and an unwavering commitment to Savoir-Faire. As a Louis Vuitton Client Service Advisor, you will serve as a distinguished ambassador, curating exceptional client journeys through remote communication channels and bringing the Louis Vuitton experience to life with sophistication and grace. 

About the Role 

Become an integral part of our esteemed Louis Vuitton Client Service team, engaging with discerning clientele across Australia and beyond. In this role, you will be entrusted with delivering unparalleled client experiences, conveying the rich heritage of Louis Vuitton, and showcasing our meticulously crafted collections – all from our dedicated Client Service Center.  

Responsabilità del ruolo

Your Core Contributions: 

• Cultivate enduring relationships with each client through personalized service delivered via phone, email, and live chat, consistently exceeding expectations in a remote setting. 

• Articulate the Maison's rich history and unparalleled product knowledge, forging lasting connections with our discerning clientele. 

• Guide clients through our diverse product universe, identifying opportunities to enrich their personal collections and cultivate brand loyalty. 

• Contribute to a positive and collaborative environment within our Client Service Center, upholding the standards of excellence synonymous with Louis Vuitton. 

Profilo

We seek individuals who demonstrate a passion for luxury, are driven to achieve excellence, and are dedicated to crafting exceptional client experiences through remote channels. The ideal candidate will possess the following attributes: 

Client-Centric Vision: A genuine commitment to building lasting relationships with clients remotely, guiding them with expertise through the world of Louis Vuitton. 

Performance-Driven Acumen: A strong motivation to achieve key performance indicators (KPIs) and contribute to the team's collective success within a structured environment. 

Exceptional Communication: Mastery of verbal and written communication, enabling you to engage and connect with diverse clients through various digital channels with elegance and precision. 

Resilience and Poise: A proactive and resourceful approach, demonstrating resilience in the face of challenges while maintaining a composed and professional demeanor in a dynamic environment. 

Digital Proficiency: Comfort and fluency in utilizing technology and navigating multiple systems seamlessly to enhance client interactions. 

Intrinsic Motivation: A self-driven and enthusiastic approach, coupled with a strong desire for continuous learning and professional growth within the Maison Louis Vuitton. 

Collaborative Spirit: A collaborative and supportive mindset, demonstrating a willingness to assist colleagues and contribute to a harmonious team environment within our Client Service Center. 

Luxury Advocate: A genuine enthusiasm for the Louis Vuitton brand and the luxury retail experience, with a desire to share your knowledge and passion with our clientele. 

Desirable Attributes: 

Previous experience in digital personal shopping, virtual styling, or remote client service is highly valued.  Experience working within a structured contact center environment is advantageous.  Multilingual capabilities are a valuable asset. 

Experience: 

While prior retail experience is preferred, we welcome candidates from client-centric industries, such as luxury hospitality, sales, or other sectors that emphasize personalized service. Experience working toward, achieving, and being managed on KPIs is highly valued.

Ulteriori informazioni

Louis Vuitton Offers: 

• Competitive benefits and incentives, including a performance-based commission structure and privileged access to our collections. 

• Unparalleled opportunities for career development and advancement within the Louis Vuitton Maison on a global scale. 

• A supportive and collaborative team environment, complemented by comprehensive training programs designed to cultivate expertise in remote clienteling. 

Embark on an exceptional career journey with the Maison Louis Vuitton. We invite you to apply and share your vision with us.