Senior Client Advisor - Sydney

Posizione

As a Senior Client Advisor, you will take a more supervisory lead on the selling floor and support the Store Management team in the day to day operations of our store. You will also be responsible for:

• leading by example and being a role model in all areas of your role
• providing coaching, feedback and direction to the team,
• actively managing the selling floor and the client experience,
• promoting and driving your department to increase team sales and confidence, and
• preparing and delivering morning briefs and training for the team.

We are looking for a passionate and client centric sales expert with management or leadership experience gained from working within a dynamic retail brand.

Responsabilità del ruolo

You'll:

• Elevate the client experience, exceeding expectations and building lasting relationships.

• Become a brand ambassador, inspiring passion for Louis Vuitton within the team and with clients.

• Drive sales and profitability through strategic clienteling and operational excellence.

• Mentor and coach junior team members, fostering a positive and supportive environment.

Are you the one?

We're seeking individuals who possess the following:

• Leadership DNA: Proven experience mentoring and coaching team members, demonstrating leadership qualities.

• Business Acumen: A deep understanding of business KPIs, with the ability to drive sales and profitability.

• Clienteling Obsession: A passion for building relationships with VIP clients, hosting exclusive appointments, and representing the brand at the highest level.

• Operational Expertise: Strong knowledge of retail operations and procedures.

• Exceptional Communication: Impeccable communication and interpersonal skills, with the ability to manage escalations professionally.

• Proactive & Agile: A proactive mindset, with the ability to quickly learn and adapt to new challenges.

Profilo

Leadership experience in a fast-paced retail environment (e.g., store/department manager).

A proven track record of exceeding sales targets and building strong client relationships.

A love for coaching others and progressing your leadership journey.

Ulteriori informazioni

To ensure your success as a Senior Client Advisor, you will also bring:

• a demonstrated ability to drive sales results of yourself and others,
• experience managing difficult client situations
• a commercial business mindset which will allow you to increase store performance
• clienteling experience, with a demonstrated ability to foster long term relationships with our valued clients