RETAIL DIGITAL OPERATIONS PM

Posizione

Within the Omnichannel department, based in Rome, we are searching for a Retail Digital Operations Project Manager.
Reporting to the Retail Digital Operations Manager, the selected candidate will support the evolution of Bvlgari’s Retail Digital ecosystem, driving the implementation, adoption and continuous improvement of digital solutions across the global retail network.
Acting as a key point of reference between central and local stakeholders, the role will oversee the deployment and optimization of Retail Digital solutions worldwide, translating business needs into scalable solutions and ensuring the successful execution of strategic initiatives aimed at elevating client experience, enhancing store operations and supporting the Maison’s retail transformation journey.

Responsabilità del ruolo

Key Responsibilities

• Lead and coordinate end-to-end Retail Digital projects, from requirements gathering and planning through deployment and post-launch optimization;
• Contribute to the definition, prioritization and maintenance of the Retail Digital Operations roadmap for the assigned area, ensuring alignment with business priorities and strategic objectives;
• Drive the rollout, adoption and continuous evolution of digital tools and omnichannel services across the global DOS network;
• Partner closely with Retail, IT, Finance, High End, and other corporate functions to identify opportunities for process enhancement and operational excellence;
• Gather and consolidate feedback from Markets and boutiques, promoting a user-centric approach in the design and enhancement of digital solutions;
• Monitor project performance, user adoption and operational KPIs, identifying opportunities for continuous improvement;
• Support the evolution of retail processes to enhance client experience and operational excellence.

Profilo

Profile

• At least 7-8 years of experience in Digital Transformation, Omnichannel or Digital Project Management, preferably within luxury, fashion or premium consumer brands
• Master’s Degree in Management Engineering (preferred), Business Administration, Economics, or related disciplines
• Proven experience managing cross-functional projects involving business and technology stakeholders at international level
• Strong understanding of retail operations and omnichannel processes
• Excellent analytical skills (Excel, Power BI)
• Fluency in English; proficiency in additional languages will be considered a plus

Ulteriori informazioni

Personal Competencies

• Client-centric and results-driven mindset
• Collaborative and proactive approach
• Strong autonomy, ownership and accountability
• Ability to combine strategic vision with hands-on operational execution
• Strong change orientation and continuous improvement mindset
• Effective communication and stakeholder coordination skills in cross-functional environments
• Data-driven and analytical approach to decision-making
• High attention to detail and strong focus on execution quality and brand consistency

For new joiners in this role in Italy, the initial annual gross salary is EUR 50.000.
This salary has been determined on the basis of objective and gender-neutral criteria and corresponds to the compensation normally granted for this position at the time of publication of this job posting. Actual compensation may vary depending on factors such as your unique combination of experience and skills, seniority, and current organizational needs.
This role also provides for participation in a bonus scheme, at Bulgari’s discretion, based on factors such as individual and/or company performance.
In addition to the benefits provided by law, further benefits may be granted in accordance with current company policies.
The employment relationship will be governed by the provisions of the applicable national collective bargaining agreement (CCNL) and the supplementary company agreement, as applied by Bulgari in Italy.