Clienteling Manager

Posizione

For over 170 years, Louis Vuitton has stood at the forefront of luxury, defined by audacity, innovation, and an uncompromising pursuit of excellence. Founded in 1854, the Maison has continually redefined the art of travel and craftsmanship, guided by its exceptional savoir-faire, creativity, and a deep respect for heritage.

Today, Louis Vuitton remains a global leader within the LVMH Group, shaping the future of luxury through visionary leadership, client devotion, and a spirit that never stops exploring. Our retail teams are the living expression of this legacy. Through them, we bring the Louis Vuitton universe to life, forging meaningful, lasting relationships with our clients and delivering experiences that are both personal and extraordinary.

Responsabilità del ruolo

As Clienteling Manager, you will take on one of the most cross-functional roles in store, championing a client-first culture while driving team development and commercial outcomes. The successful candidate will:

• Be a visible, energising presence on the floor – leading by example, challenging the team to fill their diaries and turn every quiet moment into a client opportunity.
• Coach Client Advisors and Team Managers on the quality and intentionality of their client outreach, from portfolio strategy to the craft of personalised communication.
• Translate client data into clear action — identifying opportunities to deepen loyalty, grow high-value relationships, and drive measurable results across appointments, spend, and events.
• Build clienteling capability from the ground up, with the humility and resilience to onboard new talent, develop potential, and continuously raise the bar.
• Plan and execute monthly in-store activations, managing suppliers, hospitality, and logistics end-to-end.

Profilo

Profile

We are seeking a dynamic retail leader with:

• Proven experience managing teams in premium or luxury retail, with a genuine passion for being present and active on the floor.
• A commercial mindset backed by strong analytical ability — you know how to read client data and translate it into action.
• Exceptional coaching instincts and the confidence to challenge, stretch, and inspire those around you, at all levels.
• The initiative to think strategically about client development — knowing where to look, what to propose, and how to create moments that convert.
• Outstanding organisational skills and a track record of delivering events, activations, or projects with precision.
• Resilience, humility, and the drive to build something — you thrive in environments where the work is hands-on and the impact is yours to own.

Ulteriori informazioni

Culture and Values

At Louis Vuitton, we are committed to fostering an inclusive environment where individuality is celebrated and every team member is empowered to be themselves. We invest deeply in talent development, offering unparalleled learning opportunities, exposure to global initiatives, and clear pathways for progression within Louis Vuitton and the wider LVMH Group.

Joining Louis Vuitton means becoming part of an iconic Maison and a global community of excellence. You will benefit from world-class training, international exposure, competitive rewards, and the opportunity to shape a truly extraordinary career. If you are ready to lead at the highest level of retail and contribute to the enduring legacy of Louis Vuitton, we invite you to apply and begin your next journey with us.