Cover - Guerlain

Fragrance Training Manager (Tokyo)

Pubblicato il 06.05.2025

Guerlain

Retail

Riferimento: SSCPC01996

  • Sede di lavoro :

    Chiyoda-Ku, Japan

  • Tipo di contratto :

    Permanent Job

  • Esperienza richiesta :

    Minimum 5 years

  • Modalità di lavoro :

    Full Time

Posizione

Guerlain (Japan) is looking for Fragrance Training Manager who will be

responsible for developing and implementing training programs that enhance the knowledge, skills, and sales performance of Guerlain Beauty Ambassadors and Fragrance experts. This role plays a crucial part in ensuring that staff effectively represent and sell fragrance brands, ultimately driving sales growth and brand loyalty.

This position will be reporting to Education & Development Director (Division Head), and located in Tokyo.

Responsabilità del ruolo

MAIN RESPONSIBILITIES

Curriculum Development

  • Develop and implement effective training programs to enhance Beauty Ambassadors’ (BAs') and Expert’s productivity across client interactions, retailing methods, counter activities, and product knowledge, in accordance with Guerlain Academy guidelines and materials.
  • Establish an annual training calendar synchronized with the marketing calendar and HQ guidelines, incorporating relevant marketing messages. Coordinate training availabilities with central/regional teams.
  • Facilitate the Guerlain Academy module and updated brand workshops for MBC retailers.
  • Support the maintenance of digital tools, including "Be Guerlain."

 

Training Delivery

  • Conduct interactive training sessions for BA’s, Experts and Sales, utilizing various training methodologies (in-person workshops, online webinars, on-the-job coaching).
  • Train expert-level BAs and conduct “Master Classes”.
  • Design and develop engaging and informative training materials (presentations, manuals, online modules, interactive exercises) covering topics such as fragrance families, fragrance notes, application techniques, sales strategies, customer service, and brand storytelling.

 

Performance Evaluation

  • Assist in assessments for the Expert program and other educational initiatives.
  • Regularly assess training needs and tailor programs to address specific skill gaps and knowledge deficiencies. Stay up-to-date on industry trends, product launches, and competitor activities.
  • Conduct strategic counter visits to provide on-the-job training for improved sales techniques and guide counter managers (CMs) on overall counter management, in collaboration with the retail team.

 

Event and Animation Support

  • Support the successful execution of events and animations through various activities, including:
    • Providing support and coaching to BAs, Experts and Sales teams on product knowledge, sales techniques, and customer interactions.
    • Develop tools and resources (manuals, quick reference guides, product information sheets, selling scripts).
    • Implementation and facilitation of specific activities, as well as on-site event support for BAs and CMs.

 

Others

  • Work closely with Marketing, Digital and Sales team to align training with brand strategy and product launches.
  • Collaborate with retail partners to implement training and ensure consistent brand messaging.
  • Oversee all fragrance training programs and manage budget effectively, tracking expenses and ensuring cost-effectiveness.
  • Develop and deliver onboarding programs for new hires, providing foundational knowledge and skills.

 

Working Relationship

  • Sales, Marketing & Communication
  • All Department Heads and Staff
  • All Counter Manager and Beauty Ambassador
  • HQ Training Department

Profilo

Required Skills and Experience

  • Bachelor’s degree in a related field (e.g Education, Business, Marketing)
  • Proven experience in training and development, preferably within the fragrance or cosmetics industry.
  • Excellent communication and presentation skills.
  • Excellent organizational and time management abilities.
  • Proven customer service expertise.
  • Strong problem-solving abilities.
  • Knowledge of the cosmetics industry.
  • Proficiency in computer applications (e.g., Microsoft Office Suite).

Ulteriori informazioni

Language Skills

  • Japanese (Business – Native) (JLPT 1)
  • English (Intermediate – Business) (TOEIC 650 / TOELF iBT 71)

 

Desired Personal Attributes:

  • Positive and enthusiastic attitude.
  • Genuine interest in developing others.
  • Strategic thinking and planning capabilities.
  • Collaborative work style with colleagues at all levels.
  • Commitment to personal growth and responsiveness to feedback.

Opportunità di sviluppo delle competenze

Development Opportunities:

  • Education & Development Manager, Guerlain K.K.
  • Training Manager of the company or other LVMH Group companies

 

GUERLAIN

La storia inizia con Pierre-François-Pascal Guerlain nel 1828: profumiere e chimico, il fondatore della Maison inaugura la sua prima boutique nel cuore di Parigi, al numero 42 di rue de Rivoli. L’indirizzo diventa immediatamente una meta imprescindibile per i dandy e le donne eleganti della città e non solo. La fama e il successo della Maison Guerlain raggiungono presto tutte le corti d’Europa. Oggi, la leggendaria boutique situata al 68 avenue des Champs-Elysées rappresenta in chiave contemporanea le sue radici parigine.Da quasi due secoli, cinque generazioni di profumieri Guerlain hanno tenuto le redini creative della Maison. Oggi, il Maître Parfumeur Thierry Wasser è erede di un patrimonio olfattivo di oltre 1100 fragranze e intrepido leader di progetti futuri, per i quali percorre il mondo alla ricerca delle materie prime più esclusive.Ispirandosi da sempre ai prodigi della natura, Guerlain ha messo al centro del suo impegno per la sostenibilità la tutela dell’ambiente, in nome della bellezza. In particolare, la Maison si dedica alla protezione delle api, laboriose sentinelle dell’ambiente e simbolo per eccellenza della Maison.
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