Retail & Brand Training Lead

• Provide a solid link between business and retail training needs with key stakeholders from sales department, category management, central training team and local brand partners
• Embody the spirit of Sephora University Europe on a local level
• Adaptation of Sephora University Europe materials
• Design and implementation of local Retail and Brand training projects
• Maintain Brand relationship to deliver a fruitful continuous training plan
• Guarantee the balance between central strategy and local commercial needs, by respecting retail logics
• Follow up regularly on the projects with all the stakeholders to guarantee sustainability and effectiveness
• Guarantee implementation of assigned projects according to business strategy
• Design of minor training projects and modules
• Analysis of training KPIs to provide reports
• Be a sponsor of the HR department in the motivation, engagement and development of employees
• Daily cooperation with all departments implied in education in order to guarantee synergy in the training flow of communications and actions implemented
• Be a Digital Ambassador to improve all the L&D processes and omnichannel approach
• Be an ambassador of company’s values and culture

Who we are looking for:

• Previous experience and knowledge of retail processes
• Passion for retail and internal client satisfaction orientation
• High organizational skills (complex planning and priority management)
• Understanding of the retail scenario in order to prioritize training needs and planning
• Good negotiation skills
• Training techniques and methodology knowledge
• High cooperative skills and effective knowledge of different stakeholder to share information
• Good English level
• Good organizational awareness
• Curiosity towards the beauty retail expertise
• Positive attitude towards change management

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora. If you like managing different tasks everyday, this is the right position for you. If you are a relation-oriented person, you enjoy talking to people and finding effective solutions together, you can fit into this position.

Being able to establish priorities, both in your daily job, as well as on a longer scale (yearly training calendar) will allow you to be accountable for the projects you will be delivering. By cultivating daily partnership with the key stakeholders from sales, brands, you will provide a fruitful cooperating environment to guarantee the effective roll out of your projects (retail and brand training).