Field Coach

Le poste

Field Coach

Votre profil

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

Sephora SEA’s retail activity spans over 8 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia, New Zealand, and Korea) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over eight countries (retail countries excluding India, plus Philippines).  Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.

Job Roles and Resposibilities:

Training

• Instil the Brand’s DNA and values within the cast members
• Plan and communicate in store training schedule
• In collaboration with Category and Marketing team, actively facilitate product training, including new launches for store population
• Conduct post training assessment & monitor E Learning participation
• Manage and monitor the quality and impact of all in-store training via follow up, partnering with the Store Management team, maintaining an active shop floor presence to observe subsequent implementation and ensure true retention of trainings contents
• Collate course feedback and evaluation for improvements
• Facilitate new hire on boarding program
• Conduct and support training and events
• Administer training records, budget, and claims
• Conduct training needs analysis whenever needed

Coaching

• Lead a culture of in store coaching using the SBI model, with a priority on needs of the customer
• Observe interactions with customer on the floor & through active listening & questioning to coach individual cast members to draw out their own solutions to improve & develop
• Support Store Managers & HR on the performance/ progress of individual team members
• Work closely with Trainers ensuring all training related projects are communicated and roll out in country.
• Ensuring that Stores Management Team has full visibility on training activities (progress, required actions, concerns etc.) making recommendations as needed

Office Administration:

• Ensuring the Sephora University is well maintained, always replenished and ready for classroom.
• Ensuring the supply of pantry refreshments, stationery, and other office materials / equipment.
• Ensuring staff training product are recorded and distributed to stores timely.
• Making sure the retail team’s business travel such air ticketing, accommodation(s) and transportation(s) are booked and checked.
• Assist with training reports for regional/country submission when neede

Job Requirements:

• You have retail experience and love to teach & share.
• You are fluent in English, with strong verbal and written communication.
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint & Word)
• Your experience in a fast-moving environment would be an advantage.
• You have an attitude and mindset that is rigorous and meticulous, motivated and autonomous self-starter, organized and able to meet deadlines.
• You are highly adaptable and flexible to accept new ideas, people and procedures and able to work under pressure.
• You enjoy working with others and getting involved across a range of projects & challenges
• You have a good sense of humor and the ability to stay calm in a storm
• Preference in soft skills training would be an added advantage

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
• The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills.
• The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.