Customer Service B2B - French Speaking

Le poste

B2B Customer Service Representative – JWA – Permanent Contract

Bulgari is one of the most prestigious brands and global players on the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors and more than 10.000 exclusive perfumeries. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector. More information here.

Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer. Excellence for Bulgari means the perfect balance between top quality products and impeccable services worldwide.

We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a: Customer Service / Order Management Representative - B2B

Les missions

What can you expect from your role?

• Manage the order to shipping process for a dedicated client portfolio, while meeting internal SLAs and KPIs (order entering, fulfilment maximization of orders, seamless delivery process, etc.),
• Reply to inquiries from internal and external customers on our products (stock availability, expected delivery date, product information, order/shipping status, etc.)
• Coordinate operational market activities for the assigned portfolio, effectively using all available resources.
• Anticipate client needs by taking the full ownership of your portfolio and a proactive approach to your day to day.
• Keep track of all issues related to customers, order- and delivery process (pricing issues, product availability, miss-shipments, etc.)

• Manage claims & reverse logistic for your client portfolio.

• Provide reports and information, related to the assigned market or other activities related to the CS Department, to management and/or sales team when required.
• Ensure your clientele is going through an order experience, living up to the luxuriousness of BVLGARI.

Votre profil

Who are you?

• Fluent in English & French is required, additional languages (Italian) a plus
• MS Office Suite – in particular Excel.
• Strong knowledge of SAP.
• Previous experience in Order Management and Logistics.
• Luxury experience valued but not essential.

Competencies:

• Customer Orientation.
• Planning & prioritisation.
• Teamwork & collaboration.
• Strong communication skills.
• Problem solving, flexible & proactive.
• Organization & Attention to detail.

On the soft skills side, we want passionate people who can work as a team. Communication is at the heart of our organization, and we are looking for collaborative people.

In Bulgari, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Informations complémentaires

What about us?

• Our moto is “People Make the Difference”, we support you with reaching your potential.
• Be Creative and Innovative: your ideas are welcome, and we encourage you to share them.
• Deliver Excellence: as a luxury brand, we thrive to deliver the best experience in everything we do.
• Cultivate an Entrepreneurial Spirit: we offer a supportive environment to set-up you for success.
• We embrace Diversity & Inclusion, and we commit to treating all people with utmost respect, dignity and understanding
• We ensure Security, Health, Safety and Environmental procedures are always followed at all times with our certification ISO 45001.
• Our culture is focused on transparency, empowerment, continuous learning, and growth where our employees can demonstrate expertise and own projects.

We are proud to be an equal opportunity workplace dedicated to promoting diversity.