EUROPE IT MANAGER (H/F)

Le poste

The Europe IT Manager at is a key pillar in the zone organization. Acting as a trusted business partner to corporate functions and regional teams. The role contributes to driving operational excellence, infrastructure reliability, governance, and digital transformation to support sustainable business performance. This highly impact-driven role is responsible for overseeing zone IT systems and equipment, leading strategic technology projects, managing partner relationships and vendor contracts, and ensuring proactive service management, cybersecurity compliance, and seamless collaboration between business needs and central IT standards

Les missions

Responsible for supporting the equipment and network infrastructure of the 100 Boutiques and 6 regional headquarters

• Manage local IT in subsidiaries
• Manage and respond to escalations and take proactive steps to address root cause

Be the Key contact for central IT Teams and Boutique Directors.

• Gather business needs, validate technical feasibility and analyze impacts
• Contribute to the evolution of our models by promoting the specificities of the zone to the corp.

Maintain and develop effective relationships with our partners

• Ensuring compliance with order placement and payment deadlines
• Negotiate new or renewed contracts

Project Management

• In charge of boutique opening IT wise
• Steering of all Infrastructure & Equipment project across the zone.

Votre profil

• Education and experience:
• 5 years of higher education (engineering school or equivalent)
• You have a minimum of 7 years’ experience in the IT field, and a broad IT culture.
• Previous experience in retail will be a plus
• Experience in working with offshore/remote teams and partners

• Hard Skills:
• Excellent knowledge of ITIL/ITSM service management
• Proficiency to Project management (scoping, facilitation of workshops with business and technical teams)
• Network expertise is mandatory (Meraki, Cisco AP, Fortinet)
• Good knowledge on Workspace One, Windows 10, Office 365 would be a plus
• Strong documentation and presentation skills

• Soft skills & motivation:
• Adept at listening, questioning, explaining, and giving feedback
• Organizational, synthesis and analytical skills,
• Proactivity, strength of proposal,
• Team player with excellent social skills and intellectual flexibility
• Flexible and able to work under pressure
• Autonomy, perseverance and strength of conviction to supervise and carry out complex projects with proactivity.
• Strong proactive communications skills, entrepreneurial approach, and ability to function in a fast-paced environment

• Languages

• Fluent in English: outstanding communication skills, both written and verbal (B2)