GLOBAL RETAIL TRAINING DIRECTOR (H/F/X)

Le poste

A symbol of elegance and authentic luxury with sophisticated and timeless collections, CELINE is a French leather goods and couture house driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality, we are looking for agile, passionate, and authentic personalities eager to evolve in a highly creative and challenging environment.

 

YOUR WORK ENVIRONMENT

Within the International Retail Department, the Global Training Director is responsible for driving our teams toward excellence. This role plays a vital part in developing both engagement and expertise across retail teams by designing and deploying impactful, efficient, and effective learning initiatives.

The position works closely with the Retail, Design, and Digital departments to ensure our sales staff is fully equipped to deliver an exceptional client experience while acting as true experts in our products and collections.

Les missions

Your impact

 

1. Design comprehensive learning programs to develop product expertise and a deep understanding of the CELINE silhouette for the teams,

• Create the necessary training modules and tools aimed at reinforcing and developing knowledge of:
  • The timeless codes and signatures of the Maison across all product categories
  • Seasonality, coinciding with the launch of each new collection for both Women's and Men's universes
  • CELINE’s exceptional craftsmanship and know-how, spanning leather goods and accessories, shoes, ready-to-wear and couture
• Identify and develop experts and ambassadors across several categories and for high-end pieces.

 

2. Design robust learning programs to convey the CELINE holistic approach and Experiential Signature to the teams. Create the necessary training modules and tools aimed at reinforcing and developing:

• A clienteling mindset among our sales teams (fostering client-centricity and a culture of client portfolio development)
• Sales staff competencies (selling and soft skills) to support them in their day-to-day activities and help them build required skills and attitudes over the medium to long term
• Mastery of the Selling Ceremony, propagating the uniqueness of the CELINE Signature across all product categories and selling environments (both in-store and remote)

 

3. Manage all Client Experience KPIs to measure the excellence of the CELINE Client Experience and team performance across several channels. Oversee and deploy the Client Experience measurement tools with a 360° approach, combining Mystery Shopping and Voice of the Client:

• Set up and lead these projects in collaboration with selected external partners
• Analyze Client Experience results and translate insights into actionable steps
• Animate the regions around best practices
• Ensure regular follow-up on action plans

 

4. Advance digital learning at CELINE to improve team performance, engagement, and sense of belonging. Oversee and deploy the Digital Learning strategy,

• Establish the CELINE learning app as a must-have, daily business support tool for retail teams:
  • Build a clear and compelling editorial line that enhances CELINE culture and codes, aligned with the 360° marketing plan
  • Enhance the user experience through smoother navigation, gamification, and new formats
  • Foster a community spirit and encourage user interaction
• Continue developing a blended learning culture within the training team, promoting digital learning approaches and formats to maximize impact.

Votre profil

Keys for success

• At least 15 years of cumulative professional experience in a related field

• Experience in retail within a fashion or luxury brand is a strong plus
• Expertise in digital learning
• Experience in designing and creating training tools and coaching programs
• Excellent relational and interpersonal skills
• Managerial experience with a proven ability to lead a team and cross-functional projects
• Dynamism, energy and enthusiasm
• Business acumen and results-driven mindset
• Outstanding mastery of written and spoken English, alongside French

Excellent knowledge of Microsoft Office (Pack Office) and digital tools 

Informations complémentaires

OUR ENGAGEMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.