GIVENCHY Client Development Manager

Le poste

GIVENCHY is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

To further develop the relationship between our clients and the brand in Japan, define and implement the overall Client Relationship Management strategy (direct marketing, loyalty program, clients events) according to the guideline from Global Development Team in Paris HQ, in line with the company strategy, taking into account local specific needs in Japan.

Les missions

• Generate client data and determine CRM action plan by store & customer segment
• vities available in system by closely communication with Store Managers
• Be the local contact for Client Develo
• Take initiatives and monitor results on CRM actipment topics and be responsible to ensure our Clients activities are in line with the brand strategy and guideline in cooperation with Retail with support from superior
• In conjunction with Retail and each of the Store Managers, generate new ideas of Client Development actions based on the local needs, share them with Paris HQs and energize CRM activities in Japan.
• Plan and coordinate Client Development action calendar with Retail, MD and stores, and implement the activities in cooperation with internal and external related people
• Share all the best practices on a regional perspective with stores and HQ : events, one to one clienteling and private appointments
• Ensure the performance of Client Development activities are reflected to Retail KPIs and communicate them to stores and Central Client Development team regularly.
• Motivate Store Managers on daily basis for taking clienteling actions in stores with full use of system and communication tools
• Plan & coordinate appropriate & elevated VIC retention initiatives in stores
• Coordinate client events and direct marketing tools’ set up according to the Central Client Development department general guidelines in line with the company’s strategy in cooperation with the department involved.
• Implement the gifting strategy working with Global Client Experience Team
• Collaborate strongly with external partners or individuals to recruit new clients
• Attend domestic and international events to provide the best customer experience

Votre profil

Informations complémentaires

You want to be an ambassador of an audacious Maison.

You are passionate about fashion and the client experience.

You thrive in a dynamic environment, finding versatility and autonomy to be stimulating rather than intimidating.

You are a team player, but you are also individually driven by a strong entrepreneurial spirit and a resilient attitude.

You are a challenger and a perpetual work in progress.

You excel in test and learn situations, always striving for improvement and a willingness to do things differently.

Développement des compétences

-We believe in our talents and are committed to supporting and developing them throughout their careers. When you join us, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:
-We support your career development within the House and career growth within the LVMH Group.
- We ensure the enhancement of each individual's skills and facilitate regular professional development discussions.
- We provide health insurance, access to LVMH private sales, and other benefits.
- We offer two days of home-office per week.
- We develop Corporate Social Responsibility reinforce the positive environmental and social impact.