Glenmorangie House Experience and Engagement Manager

Le poste

This role will manage the Front of House and Housekeeping functions, ensuring all aspects of the guest experience is delivered in line with the brand, and to a 5-star level. They will coach and mentor the teams to improve performance, brand engagement, and ensure all guests have an exceptional experience

Les missions

Key Responsibilities:

• Passionately advocate and act as an ambassador for the Glenmorangie brand
• Manage the check in process including welcome, room/house show-round and confirmation of guest requirements.
• Manage check out process to include billing process and feedback.
• Lead meal service periods to ensure that quality of service delivery is at the expected level.
• Connects with customers to educate on food/whisky journey.
• Ensure tastings are carried out to the highest standard and that upsell opportunities are maximised.
• Work with House and Communications team to effectively plan for VIP and special events.
• Ensure that all tastings and brand presentation are delivered in line with company guidelines and established standards.
• Ensure that the cleanliness of public areas, guest toilets and BOH service areas is maintained at all times.
• Ensure that checklists are completed for appropriate shift pattern (opening or closing).
• Carry out annual performance reviews and work with team on their PDP’s.
• Ensure all Health & Safety policies and procedures relevant to the Guest Experience areas are understood and adhered to.

Votre profil

Key Skills:

• Effective team management.
• Ability to connect easily with people.
• Wants to be involved and engaged in seeing the business continue to go from strength to strength.
• Proactively offers solutions to challenges.
• Role models the company values.

Qualifications & Experience:

• Strong Microsoft skills.
• Use of Property Management Systems beneficial.
• Embraces technology and uses it to maximise efficiency.
• Needs to be able to show situational management skills – ability to deal with High Net Worth Individuals through to MH VIPS often at the same time.

Informations complémentaires

About us:

At Glenmorangie, we aspire to embrace the broadest view of diversity, equity, and inclusion to build teams that are reflective of our customers and consumers, and that celebrate and maximise the uniqueness of every employee.

To reflect the diverse needs of our workforce, we offer a range of life friendly, inclusive policies including flexible working arrangements and generous leave entitlements. We are committed to supporting the mental health of our workforce; we have a community of Mental Health First Aiders throughout the business, and we provide a safe space to talk about our wellbeing. We also champion physical wellbeing, offering employees discounted gym memberships.

We are a Disability Committed Employer and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the job.

Applications will close on Friday 27th June 2025.

Please submit a CV and Covering Letter, stating your desired salary on application and notice period, and whether you wish to apply through the Disability Confident Scheme.

Package: Competitive salary and benefits package.

NOTE: Only candidates with a suitable profile will be contacted for further discussions about the position.

Unsolicited introductions from employment agencies will not be accepted.