Client Advisor, Client Service Center

Le poste

About Us: Louis Vuitton is a globally renowned luxury Maison, celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton, we are committed to providing unparalleled client service experiences to our valued clientele. 

Position Overview:   

Based in our Client Service Center in Irving, Texas, the Client Advisor is responsible for delivering best-in-class client service by understanding and responding to each client’s unique needs. You will provide personalized assistance and advice with the utmost professionalism and attention to detail via phone, email, and digital channels, advising and assisting clients. This role also requires meeting and exceeding key performance indicators (KPIs), including sales targets.  

Les missions

• Consistently strive to meet and exceed individual and team performance targets and KPIs related to client satisfaction, service quality, and client retention, focusing on sales.

• Provide exceptional inbound client service via phone, email, and digital channels.

• Develop and maintain strong client relationships by understanding their preferences and offering tailored recommendations.

• Take ownership of client concerns and ensure their resolution through innovative solutions. Collaborate with other departments to efficiently solve issues, ensure client retention, and enhance the overall client experience.

• Ensure accurate information and follow-up are entered into the system and relevant databases, updating records as needed.

• Handle client complaints and challenging situations professionally, ensuring effective resolution while upholding Louis Vuitton's high service standards.

Votre profil

In addition to the requirements previously mentioned, successful candidates will possess:

• Excellent communication skills (both verbal and written) in English.  French and/or Spanish are a plus. 
• Proven sales and storytelling abilities. 
• A demonstrated client-first mindset and strong interpersonal skills, with the ability to effectively engage with clients. 
• Highly motivated, energetic, and a collaborative team player. 
• Detail-oriented with a passion for delivering exceptional service and exceeding client expectations. 
• Ability to manage multiple tasks and deliver results according to agreed schedules. 
• Strong punctuality and time-management skills, adhering to assigned schedules to ensure reliability and efficiency. 
• Flexibility to work shifts, including evenings, weekends, and holidays, to meet client needs. 
• Proficiency in Microsoft Office suite and CRM software (Salesforce experience is a plus). 
• Background in luxury retail is a plus. 
• A strong interest in luxury fashion and awareness of current trends is a plus. 
• Ability to thrive in a diverse work environment, leveraging multicultural perspectives to enhance collaboration and innovation. 

This role requires a true passion for providing exceptional client service within a luxury environment. If you are a highly motivated individual with a strong work ethic and a dedication to excellence, we encourage you to apply!

Informations complémentaires

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. 

All your tasks are not limited to and/or restricted to this job description. You must comply with any reasonable requests from your manager to perform any other duties to fulfill your role's requirements. 

Louis Vuitton is an equal employment opportunity employer. 

Développement des compétences

Louis Vuitton offers a dynamic environment with ample personal and professional growth opportunities. This includes comprehensive coaching, development programs, and opportunities for advancement within our Maison to help you reach your full potential. 

Le processus de recrutement

Our recruitment process includes an initial screening of applications. Qualified candidates will be invited for an interview. The final step involves meeting with our team managers to discuss your qualifications and potential contributions to our team.