Director, Customer Replenishment and S&OP

Le poste

Are you ready for a world of possibilities?

You embark on a career journey with the leaders of luxury wines, champagnes, and spirits, within the prestigious LVMH Group. From nature to communities, you’ll craft unforgettable experiences that drive the collective success of our 26 Maisons – each one with a unique heritage and set within the most remarkable terroirs the world has to offer. You enter a world of possibility where career development opportunities across our Maisons, our 5 global regions, and the entire LVMH Group, are unmatched. You join a passionate community of talents that spans four generations and combines a wealth of roles and skillsets from the roots of the vine to the glass and everything in between. You discover our essential relationship with our terroirs, and how we nurture and preserve the soils which are the source of our singular products. Our global Living Soils Living Together program has four key commitments for 2030: regenerating soils, mitigating our climate impact, engaging society, and empowering our people. You will share in our passion for hosting, for art-de-vivre as well as our pride in creating products that celebrate life’s most memorable milestones, while always experienced through measured, responsible tasting.

Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all. As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally. If you want to inspire and be inspired, to craft experiences and experience the best in craftsmanship, this is where you’ll flourish.

The Director, Customer Replenishment and S&OP drives excellence in planning and execution for the downstream Supply Chain, ensuring seamless flow of information and goods from MHUSA Operations team to Distributors and MHUSA commercial team.

From Planning to Execution, this role is key to MHUSA Operations to deliver an excellent service level to our customers, and to continue our transformation journey towards an integrated supply chain

Office/Location: Hybrid 3x a week based out of NYC Office

Les missions

Lead the downstream S&OP & Replenishment teams

• Drives Vision and Purpose, to secure understanding, support and commitment towards the company and department goals.
• Drive performance and excellence in planning and execution through ambitious objectives settings and progress tracking.
• Lead a team of 8, with profiles ranging from Analyst to Sr Manager.
• Develop Talents, through coaching, feedback, exposure, stretch assignments, career paths and formal trainings.
• Recruit the best in class talents for MHUSA and LVMH.

Drive downstream supply chain mindset towards collaboration and operational excellence

• Look at priorities, constraints and impacts in a holistic manner, to drive decisions and actions that results in global supply chain optimization.
• Foster ongoing collaboration between MHUSA commercial team, Distributors team and MHUSA downstream team to best tie actions and innovations to the company’s goals and vision.
• Champion initiatives increasing the level of integration (information, processes) with internal and external stakeholders, especially when it comes with synergy efforts with key distributors.

Lead the collaborative S&OP process with Distributors:

• Drive the collaboration of S&OP with Distributors and MHUSA commercial team to ensure alignment on sell-through forecast.
• Oversees the Machine-Learning forecast generation, performance and adoption, to provide an accurate data-driven input to Commercial teams for the sell-through forecast. Collaborate with Data science team to improve the model.
• Continue to lead design (for new customers), implementation, homogenization & continuous improvement of S&OP processes and team.

 

Lead the collaborative replenishment process

• Oversee and direct the replenishment team to ensure the right product gets to the right market at the right time with excellent and clear communication to customers.
• Deliver best-in-class customer service. Efficient tracking of service level, root causing and action planning is a critical element.
• Lead the continued replenishment model transformation into a demand-driven and collaborative logic.

Steer the Sell-in execution and the Distributor inventory levels:

• Manage the monthly projection of sell-in and Distributors’ inventory coverage, and monitor performance.
• Lead and drive the landing processes, in coordination with Finance Planning team, and make recommendations for arbitration of volumes when necessary.

Performance Reporting & Analysis

• Implement the right control tower & KPI to monitor and optimize the performance, and fuel data-driven decision-making.

Project, transformation and continuous improvement

• Contribute to the design and implementation of MH global Integrated Business planning as it relates to execution components.
• Continuous improvement & Ad Hoc projects: monitor best practices (LVMH, within or outside Wine & Spirit industry, Distributors) to drive internal and external process improvements
• Drive efficiency through automation and IT system evolution

Votre profil

Education:

Bachelor’s Degrees, or MBA Degree and/or years of equivalent experience.

 

Professional Experience & Skills:

• 10+ years of Supply Chain Management experience, preferably in a luxury environment / wine & spirits industry.
• Knowledge of demand planning, inventory management, order-to-cash process.
• Successful experience in leading and developing teams.
• Client-oriented mindset.
• Excel at collaborating and balancing stakeholders. Able to work with all levels of the organization and to adapt to various work styles.
• Strong communication, negotiation and influencing skills.
• Highly adaptable / agile to accept new ideas, people and procedures. Drives change, implement new ways of working to meet evolving requirements. Experience in leading transformation.
• Able to work with limited direction, setting and adjusting priorities independently.
• Advanced analytical skills. High level of attention to detail and accuracy.
• Excellent systems & process knowledge,
• Problem solving and continuous improvement skill.
• Working knowledge of French is a plus.

Informations complémentaires

Health and Wellness: medical, dental, vision, mental health support resources, fertility and family building programs. Financial Benefits: competitive salary, retirement savings plan (e.g., 401(k) with company match), financial coaching, legal resources, commuter benefits, pet, renter, home and auto group rates, life insurance and disability coverage. Work-Life Balance: hybrid work schedule, generous paid time off (PTO) policy, including vacation, sick leave, personal and wellness days and paid parental leave. Professional Development: opportunities for training and continuing education, tuition reimbursement. Employee Perks: Plum Benefits and Perkspot. 

External applicants must be currently authorized to work in the United States on a full-time basis.

Moët Hennessy USA, Inc. is an equal opportunity/affirmative action employer. Moët Hennessy USA, Inc. considers candidates without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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