Europe Retail Education Manager - Retail Teams’ Development (M/W)

Le poste

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

• Create Passionately
• Craft together with joy
• Excel for ultimate luxury
• Lead with audacity
• Cultivate Triumphant inclusivity
• Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

The European Retail Education team plays a key role in the company's growth. By strategically collaborating with the Marketing, Commercial, Retail and Human Resources departments, we define and implement a European training strategy that aligns perfectly with the Maison's global objectives. We ensure effective and consistent implementation through various communication channels and innovative training tools across all European markets.

As the Europe Retail Education Manager for Retail Teams Development, you will be directly responsible for designing, adapting, and leading training programs dedicated to Retail Managers and Boutique Managers in Retail and Wholesale environments across 22 European markets. The focus will be on all Retail topics (performance management, client experience, clienteling, CX program…), excluding new product training.

Your leadership will help develop the retail leaders of tomorrow and ensure an exceptional client experience through demanding and inspiring field support.

Les missions

As part of the Europe HQ Team and reporting directly to the Europe Retail Education Director, you will be a key player in the development and execution of our retail training strategy.

Your main responsibilities will be:

1. Development of training content related to Retail teams’ development

• Design and adapt training content related to Retail teams’ development in boutiques and wholesale environments (sales techniques, client experience, storytelling, performance and leadership management).
• Deploy coherent training paths aligned with the Europe Retail & Client Experience strategy of the House.
• Integrate field best practices to ensure the relevance and effectiveness of training modules.

2. Animation and deployment

• Animate and coordinate the Europe community of trainers, through in-person and remote seminars, regional workshops, several times a year.
• Lead training and onboarding sessions in English and in French for Retail Managers and Boutique Managers of European flagship stores, both in person and digitally.
• Support the launch of new retail concepts or programs in flagships and key markets in Europe.
• Conduct “Train the trainers” sessions in countries to develop the trainers’ skills.
• Serve as a coach and business reference, instilling the Dior culture in the field.

2. Steering and Influence

• Collaborate closely with the HR, Retail Excellence, Retail Education, Marketing and Commercial teams in countries and at Central level to ensure the consistency of training initiatives in Europe.
• Analyze countries’ needs and implement regular reporting.
• Measure training impact on retail performance and propose areas for continuous improvement.
• Actively contribute to the skills development of management teams in boutiques.

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Votre profil

• Graduate of a business school or equivalent
• Ideally, you would have at least 5 to 8 years of experience in the premium or luxury retail sector, including significant experience as a Boutique Manager and/or Retail Manager.
• You possess a solid experience in training, support, or field coaching.
• You master the codes of client excellence, performance management, and inspiring leadership.
• Fluent English is mandatory, proficiency in a second European language is an asset.
• Leadership & ability to federate
• Passionate about transmission
• Charismatic, structured, and results-oriented, you know how to unite, inspire, and embody the Dior vision in the field.
• Soft skills that align with our values: Exemplary Leadership & Stakeholder Management Capacity, Teamwork & Collaboration, Communication & Interpersonal skills, Learning Agility, Attention to detail, Business Acumen, Adaptability, Problem Solving

Informations complémentaires

ID&E Footing

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. And thanks to our talents, we are making concrete progress: every day, we open our doors a little more to talents from diverse backgrounds - whether it be disability, cultural diversity, or gender.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Développement des compétences

1. Soft and hard skills you will develop in this role

• Strategic Education Program Design & Implementation: You will master the development and deployment of comprehensive, blended learning training strategies for a large, international luxury retail network.
• International Stakeholder Management & Influence: You will enhance your ability to collaborate with and influence diverse stakeholders (Marketing, Commercial, Retail…) across multiple European markets to achieve educational objectives.
• Data-Driven Training Effectiveness & Digital Learning Expertise: You will develop strong analytical skills to measure training impact and ROI, alongside advanced proficiency in leveraging digital tools for innovative learning delivery and community animation.

2. Potential Career Path From this role

• Europe Retail Education Director: Progress to leading the overall European Retail Education strategy, overseeing multiple categories and teams.
• Global Retail Education / Training Manager: Move into a global role, contributing to and shaping worldwide retail education initiatives within the LVMH Group.
• Market Retail Education Manager/Director: Transition to a leadership role within a specific market, responsible for tailoring and implementing the European education strategy locally and managing market-specific training teams.

Le processus de recrutement

Submit your application via our website. Our Europe HR Business Partner will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted for an initial HR interview. Subsequently, you will have subsequent in-person interviews with the Europe Retail Education Director, the Europe HRD and the Europe Retail Director.

* The process outlined above is subject to change based on the company's evolving business needs.