Customer Service Intern

Le poste

Are you passionate about the luxury and beauty world? Would you like to develop your management skills and business vision at the world’s leader of luxury goods?

We are seeking talented individuals who are eager to craft their future with a dynamic team that embraces every as a challenge and opportunity for growth.

If you want to conquer the world of training, we're excited to welcome you on board! 🚀💥

Les missions

The Customer Service Intern will apply and complement theoretical knowledge, develop the work competences, and acquire a practical experience through the management of customer service needs, working closely with the commercial and supply chain teams.

• Assist the customer service team with administrative needs.
• Management reception of orders, record orders in system and manage returns.
• Follow up with and resolutions of claims between the Commercial Team and the Customer Service department.
• Follows through with customer inquiries, ensuring a high level of customer satisfaction.
• Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate.

Votre profil

SKILLS

• Enthusiastic, proactive and team player.
• Methodical and strong management skills.
• Organizational skills and attention to detail.
• Sensibility for the luxury and beauty sector.

PROFILE NEEDED

• MAIN STUDIES: Vocational Training (FPGM or FPGS) in Business Administration and Management or Supply Chain. Bachelor's degree is considered a plus.
• LANGUAGES Spanish & English (Fluent C1). French and/or other languages are considered a plus.
• IT TOOLS Proficiency in Microsoft Office (Excel). SAP a plus.
• EXPERIENCE Previous professional experience in customer service or supply chain department will be considered a plus.
• OTHER Possibility of signing agreement with university for at least 6 months, full-time.

Informations complémentaires

LVMH Beauty Iberia believes in every person’s unique talent and celebrates all singularities. Therefore, we foster diversity and inclusion from our recruitment process and are committed to promote equal opportunities to create an integrative working environment.