Expert Advisor

Position

As an Expert Advisor, you will be an ambassador of the Brand, with a special focus on a category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will be the voice of your category for Clients and the team in the store. You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category. 

Job responsibilities

JOB DUTIES & RESPONSIBILITIES

Be an Exceptional Client Advisor 

• Achieve individual and team objectives and be accountable for the sales results of your category. 
• Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients. 
• Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), assess the Client's style and match with product recommendations.
• Support team members when they have Clients requiring more detailed information. 

Promote and Show Ownership for the Category  

• Be the ambassador and role model for your category, demonstrating an active genuine passion and strong enthusiasm. 
• Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients. 
• Act as a proactive force for the Team Manager in developing the business and be a key contributor for sales.
• Interact with the Visual Merchandiser to make sure your category is well displayed. 
• Nurture a thorough knowledge of the competition. 

Support the Store Team on the Category  

• Be a partner to the Team Manager in charge of your category; provide them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...) which will then feed the Country Merchandising team. 
• Be a point of reference on your category in store, sharing passion for the product and inspiring others. 
• Be a partner to the Field Coach Trainer to develop selling skills and product knowledge in the store.

Profile

PROFILE

• Minimum of 5 years work experience in luxury retail brand
• Passion in Louis Vuitton, and deep knowledge of the Field of Expertise
• Excellent styling skills with a sense of personal style, and strong interpersonal skills 
• Professional attitude with commercial mindset, and willing to take responsibility and ownership
• Agile individual who has a strong sense of curiosity and empathy
• Fluent in English, Cantonese and Mandarin 

Additional information