客户顾问 (北京国贸)

Position

For more than 160 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create... Every journey is unique. Today, Louis Vuitton invites you to discover your own.

As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will proactively reach out to your Clients in order to achieve individual and team goals.

DUTIES & RESPONSIBILITIES

- Drive and achieve individual and team objectives and be accountable for sales results.

- Welcome every Client and provide the best Client experience.

- Advise Clients across the brand and all product categories.

- Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster brand loyalty.

- Perform as a team-player, participate in all activities contributing to the overall objectives of the store.

- Learn and master brand and product knowledge.

- Respect Louis Vuitton brand standards in terms of grooming and behavior.

- Follow the company’s policies and procedures.

KEY REQUIREMENTS & COMPETENCIES

- Full-time diploma or above.

- More than two years of work experience in boutique retail or related service industries.

- Candidates with a background in high-end clothing, footwear, and watch products are preferred.

- Possess proactive sales awareness and service skills.

- Diligent and eager to learn, with a good team spirit.

- Standard Mandarin, proficiency in daily oral English is preferred.

- Understand basic computer operations.

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160多年来，路易威登的男士和女士员工始终秉持着卓越和热情的精神，每天都在重申他们的专业精神。对于我们来说，每一份职业都是一段旅程，充满了兴奋和挑战、渴望和勇气。没有比这更好的方式来展现你的潜力。探索、发展、创新、创造……每一段旅程都是独一无二的。今天，路易威登邀请你发现自己的旅程。

作为客户顾问，您将成为品牌的大使，确保每个客户都能按照路易威登的承诺被服务。您将努力了解客户和发掘他们的每一个需求，并引导他们进入路易威登的品牌世界。

为了实现个人和团队的目标，你将积极主动地服务你的每一位客户。

岗位职责：

- 推动和实现个人和团队目标，并对销售结果负责。

- 欢迎每一位客户并提供最好的客户体验。

- 为客户提供关于品牌和所有产品类别的建议。

- 与客户建立长期的关系，利用不同Clienteling工具，以培育品牌忠诚度。

- 作为团队成员，参与所有有助于实现店铺整体目标的活动。

- 学习和掌握品牌和产品知识。

- 尊重路易威登品牌仪容和行为标准。

- 遵守公司的政策和流程。

岗位要求：

- 全日制大专或以上文化程度。

- 两年以上精品零售等相关服务性行业工作经验。

- 有高级成衣、鞋履和腕表产品背景者优先考虑。

- 具备主动地销售意识和服务技巧。

- 工作踏实认真，勤奋好学，有良好的团队合作精神。

- 普通话标准，会日常英语优先考虑。

- 懂基本的电脑操作。