Back Office Manager (Retail Operations)

Position

The Back-Office Manager is responsible for ensuring the seamless and efficient store operations, coordinating the Store Administrators' team. The Back Office Manager oversees processes' execution, with the ultimate goal of reaching the highest standard of operational excellence, thus ensuring a flawless client journey.

Job responsibilities

Store Administrators' Team Management

• Lead and manage the team of Store Administrators, providing guidance and fostering a collaborative environment with the sales team.
• Provide development and training on processes and procedures, in alignment with Corporate guidelines.

Inventory & Logistics Efficiency

• Supervise store inventory cycles, taking proper corrective actions (if needed) and maintaining optimal stock levels.
• Oversee product receiving and discrepancies management in collaboration with the Commercial Company.
• Monitor logistics, including shipments, status updates, and prompt communication with the sales team.

Store Operations & Systems Maintenance

• Address IT/system and maintenance issues by coordinating with suppliers and providing updates to the Store Manager.
• Manage relationships with external suppliers (e.g., security, cleaning services), negotiating contracts and monitoring performance.

Sales Support & Client Experience

• Support the sales team, ensuring operational excellence and contributing to a flawless client experience.

Profile

TECHNICAL SKILLS

• Experience in Store Operations and Inventory Management
• Operational Excellence
• Quality Management
• Financial Management
• Facility Management
• Compliance Management
• Tech Savvy

SOFT SKILLS

• Client-centric
• Impact Driven
• Caring Leadership
• People Development
• Priority Management
• Organized and Efficient
• Adaptability
• Ability to Work in a Fast-paced Environment