Boutique Client Development Executive

Position

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

As an In-store Client Development Executive, you will provide full support to the client development related issues in the Boutique including client recruitment, development, retention and event management. You will also play an important role in introducing the Brand to the public and coach the staff to strive their excellence in providing a unique and timeless client experience.

Job responsibilities

► Job Responsibilities

• Support on Retaining and Developing Existing Clients
  • Support the Boutique team and Client Marketing Department to build relationships and gain understanding at a personal level to facilitate further return visits.
  • Support the Boutique team to understand the clients and enhance their experience.
  • Arrange for personalized gifts and experiences for clients according to the local guidelines.

• Recruit Clients within and outside the boutique for new clients.
• Support the Boutique team and Client Marketing Department to develop multi-sourced clientele to ensure on-going clientele interest and participation.

• Events
  • Assist the Boutique team and Client Marketing Manager to plan and execute different product launching events.
  • Prepare invitation specifications and requirements, and coordinate invitations and their delivery to the local markets where needed.
  • Ensure that all clients who were targeted for the event, RSVPed and attended, and new clients recruited are recorded in the system.
  • Assist in support at events hosted wherever is required.

• Manage clienteling systems.
• Assist in motivation to sales staff to upgrade their clienteling, service and calling skills and grooming standards.
• Facilitate to ensure all individual SA is managing client relationships via the use of Dior system to meet business goals.
• Facilitate implement in-boutique programs to stimulate CDM awareness.
• Check of client records, purchase behavior and other specific requests.
• Routine reports:
  o Process administrative reports and requests submissions for managers
  o Support on any other ad hoc requests from markets or Paris related to Client Marketing.

Profile

► Education & Professional Qualifications

• University or College Degree in relevant field.

► Work Experience

• Min 5 years relevant working experience in the high-end niche market.
• Luxury retail experience preferred.

► Skills

• Retail product knowledge is an advantage.
• Proficiency in Microsoft computer applications (Excel, Word, PowerPoint) and email skills required.
• Knowledge in CRM system is an advantage.
• Fluent in English both written and spoken is essential.
• Highly innovative and creative with constant drive for improvement and a passion for customer centricity.
• Must have strong interpersonal skills and project management skills.

► Qualities

• Energetic and able to multitask.
• Able to meet deadlines under pressure with limited resources.
• Organized, accurate and highly detail orientated.
• Experience in managing multiple projects and able to work independently and as a team.
• Ability to maintain a professional demeanor, working gracefully with others even when under pressure.
• Strong fashion sense.