Regional CRM Manager Middle East

Position

At Louis Vuitton Middle East, the CRM Manager orchestrates client engagement efforts through data-driven CRM strategies and personalized clienteling programs.

This role ensures the implementation of customer-centric initiatives that enhance loyalty, elevate client experiences, and support the business performance of our Maison.

Job responsibilities

CRM Operations and Strategy

• Execute CRM campaigns aligned with Maison strategy and segmentation
• Manage client databases and ensure effective data utilization
• Oversee the deployment of marketing automation and loyalty programs
• Track and improve client conversion and retention KPIs
• Partner with cross-functional teams to ensure campaign consistency

Clienteling Management

• Design and implement personalized clienteling initiatives across channels
• Support boutique teams with toolkits, training, and performance monitoring
• Develop frameworks for nurturing high-value relationships
• Ensure a seamless and premium experience across every client interaction
• Monitor clienteling impact and drive continuous refinement

Data Analysis and Insight Generation

• Leverage predictive analytics to guide targeting strategies
• Prepare reports and dashboards to monitor campaign success
• Collaborate with data teams to define client segments and personas
• Use insights to recommend optimization of client touchpoints
• Support Maison-specific business reviews with relevant insights

Cross-Team Coordination

• Collaborate with digital, retail, and marketing teams for execution
• Work with IT and CRM vendors to ensure technical robustness
• Align CRM messaging with the brand's voice and vision
• Support regional and Maison-specific activations
• Ensure omnichannel consistency of clienteling experiences

Innovation and Continuous Improvement

• Pilot innovative tools and platforms to enhance client engagement
• Stay informed on CRM technology trends and luxury retail expectations
• Train local teams and support the onboarding of new solutions
• Gather feedback and drive process improvements
• Promote a culture of client-centricity and data-driven action

Profile

• Experience in luxury retail within a fast-paced environment
• Strong expertise in database management and digital marketing
• Arabic speaker preferred
• High adaptability and strong collaboration skills
• Excellent communication and critical thinking abilities
• Demonstrated customer centricity and effective decision-making
• Strong emotional intelligence, leadership qualities, and problem-solving aptitude