Boutique Fragrance Specialist | Brickell

Position

The Boutique Fragrance Specialist is a Dior Ambassador and promotes the Maison’s passion and values. As a member of the Parfums Christian Dior team, they will demonstrate a elevated approach to customer service and fragrance knowledge. They are to achieve defined sales targets while promoting the brand image and providing high standards of service to our clients, with a focus on fragrance.

Job responsibilities

SELLING DIOR:

• Conduct in store and/or remote selling activities, acting as a personal shopper
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
  • Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stopping
  • Connect with authenticity. Identify and understand clients needs through the art of conversation.
  • Propose and demonstrate personalized product offers including makeup, fragrance and skincare. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion beauty approach.
• Communicate passionately, always share Dior storytelling and educate clients on the brand and products
• Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of one’s own business and how they are tracking vs. goals daily.
• Master Brand, Category and Competition Knowledge

CLIENT EXPEREINCE & MANAGEMENT:

• Develop enduring relationships with existing clients in store and remotely
• Engage new clients to the brand, through genuine interactions
• Learn and leverage Dior content and tools (Dior Connect & Ipos) to register client data, drive traffic, develop client loyalty and take actions
• Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales

BOUTIQUE OPERATIONS:

• Play an active role in maintaining an esthetically pristine and hygienic boutique environment
• Understand and support merchandising guidelines and inventory management.
• Operate cash registers and assist closing daily revenues
• Perform all assigned operational and administrative tasks
• Maintain and contribute to a positive work environment
• Attend all offsite Seasonal Schools and Dior training programs.
• Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform

FRAGRANCE CONTRIBUTIONS:

• Lead team as the fragrance product knowledge expert in-store
• Provide memorable fragrance experience and advice to clients as well as personalized consultations in-store
• Contribute to the success and elevations of fragrance events
• Share knowledge on fragrance consultations and selling skills to elevate the teams fragrance skills

Profile

• 1 year of fragrance selling experience required, preferably in the luxury retail environment
• 1-2 years of retail experience required, preferably in the luxury retail environment
• Proven track record in achieving retail results (sales and profitability)
• Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment
• Digital savvy; experience/comfortable with operational POS systems
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
• Able to work on weekends, holidays, and evenings
• Spanish or Mandarin speaking skills highly preferred