Assistant Manager, Client Care Service/Assistant Manager, Client Care Service

Position

Job Duties & Responsibilities

Operation management

⚫Security first, 0 accident

⚫Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported.

⚫Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently.

⚫Build good connection with retail, work as bridge between business and care service.

⚫Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication

Project management

⚫Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together.

⚫Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven.

Team management

⚫Recruit, train and build an active, self-motivated and united team.

⚫Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members.

Key Requirements & Competencies

⚫Bachelor degree or above

⚫Be familiar with Office software, Power BI/AI tool is a plus

⚫Standard Mandarin, Master written and oral English communication skills

⚫Projects management experience is necessary

⚫Proactive client excellence awareness and service skills

⚫Sincerity

⚫Practical

⚫Humble

⚫Proactive attitude, Open mind, active communication and fast learning

⚫High responsibility and dare to try

⚫Good at teamwork, with commercial mindset and can work under pressure

-------------------------------------------

Job Duties & Responsibilities

Operation management

⚫Security first, 0 accident

⚫Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported.

⚫Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently.

⚫Build good connection with retail, work as bridge between business and care service.

⚫Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication

Project management

⚫Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together.

⚫Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven.

Team management

⚫Recruit, train and build an active, self-motivated and united team.

⚫Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members.

Key Requirements & Competencies

⚫Bachelor degree or above

⚫Be familiar with Office software, Power BI/AI tool is a plus

⚫Standard Mandarin, Master written and oral English communication skills

⚫Projects management experience is necessary

⚫Proactive client excellence awareness and service skills

⚫Sincerity

⚫Practical

⚫Humble

⚫Proactive attitude, Open mind, active communication and fast learning

⚫High responsibility and dare to try

⚫Good at teamwork, with commercial mindset and can work under pressure