eCommerce Coordinator

Position

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
• Do you love making a difference?

The Ecommerce Coordinator will be overseeing the hypercare & change management of one of the key 2026 project for TCO : the ecommerce expansion in Singapore, Malaysia, Hong Kong & Taiwan, as well as the implementation of new omni channel capabilities in the region in 2027 (Ship from store, Click & collect…), collaborating with cross functional regional teams across markets & Global teams.  

On an operational stand point, s/he will be in charge of the returns & personalization management of Ecommerce Orders.

S/he will also assist on the completion of daily activities that support distribution and inventory initiatives for the region, such as inventory reconciliation or sold order management, to make optimum use of the Company's inventory. S/he acts as the direct liaison to all retail branches and sales organizations for sales support and communication and will actively work on reporting optimisations to better track performance and facilitate decision making. 
 

Responsibilities

Warehouse team support: Ecommerce returns & personalization management, Inventory reconciliation + various operational follow ups

• Ecommerce Returns management post Ecommerce expansion Go live : coordination of all returns to the Warehouse, from liaison with Carriers for pick up, 3PL for quality check & return order generation, Client Care Center & finance for refund management
• Ecommerce Personalization management : coordination of all personalization requests (engraving, resizing...) for Ecommerce orders, from store pick up for store generated orders, Warehouse & Repair Center flow coordination, and carriers for home delivery to Client
• Inventory Reconciliation between systems & stock adjustment when necessary & justified
• Follow up on discrepancy reporting when there is shipment dispute for inbound/outbound
• Packaging forecast & sourcing
• Review and timely follow up of optimization projects and operation performance
• Reports optimization 
   

Planning Team support: sold order management & reporting

• Follows up with stores on their request for “sold orders” when they are out of stock : identifies where to best source the orders, raises orders in the system if can be fulfilled within the zone and coordinates with global in case can only be fulfilled from other regions.  
• Distribution planning reports optimization (e.g., creation of a new retail dashboard to measure transfer order conversion, on time receiving, stock pull back fulfilment, stock adjustments, reservation duration...)  & process improvement  

Project coordination for our Ecommerce expansion & new omni-channel capabilities implementation

• Hypercare & change management support for our Ecommerce expansion to Singapore, Malaysia, Hong Kong & Taiwan through communication of open issues & criticality, training completion, support of users on process changes, definition of Standard operating procedures (SOP)...
• Project coordinator for Click & collect implementation and new OMNI flows deployment in more countries (ship from store, store initiated...): participation in design workshops, coordination of User Acceptance Tests with all Key users from Ecom, Retail, Supply Chain, Logistics & Finance departments both globally & locally, change & hypercare management
• Key user for Sold order process automation using AI tool developed by Global Teams 

Qualifications

• Bachelor’s degree or equivalent
• 1-2 years’ experience in Supply Chain, sales and stock analysis in Luxury or retail industry
• Advanced proficiency in Excel
• Excellent written/verbal communication and diplomacy skills
• Strong analytical skills and detail oriented

Preferred

• Knowledge of Analytics/Reporting tools (such as Power BI, Business Objects, etc.)