Client Advisor

Position

The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services, and offering expert guidance during their shopping experience.

Job responsibilities

• Client Relationship Building:

  • Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
  • Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping experience.
  • Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.

• Product Expertise and Sales:

  • Maintain a comprehensive knowledge of the store's product offerings, retail environment, and competitors.
  • Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
  • Contributes actively to the business objectives by achieving sales targets (contribution to the store KPIs).
  • Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.

• Client Experience and Satisfaction:

  • Deliver exceptional client experience, creating a memorable and personalized experience for every client.
  • Create desire for the brand with exceptional storytelling about the particular Maison (heritage and savoir-faire) and show empathy and passion, following the steps of the Maison's selling ceremony.
  • Ensuring that the aftercare service is followed and issues are elegantly resolved.

• Team Collaboration and Store Support:

  • Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
  • Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.
  • Embody the LVMH culture and be an ambassador of the LVMH values.
  • Compliance and data management: Apply all compliance regulations and guidelines from the HQ, concerning client data, but also transfer store operations etc.

Profile

• Academic / Professional Qualifications

  • Knowledge of Luxury business
  • Selling Skills
  • Conversation Capability
  • Store procedures and process
  • CRM techniques and tools
  • Store operation applications

   

  Key Interactions (Internal & External):

  • Clients
  • All internal stakeholders (HR, Finance, AFSS, RLC…)

   

  Required Competencies/ Traits required for the role                                              

  • Hard skills: Customer Relationship Development, Selling Techniques, Product Knowledge, Priority Management, Business Development, Data Analysis, Negotiation, Retail Management, Store Operations, Foreign Language, Clienteling, CRM Systems, Cross-selling and Upselling, Sales Analysis
  • Soft skills: Client Obsessed, Relationship Building, Interpersonal Savviness, Adaptability
  • Linguistic skills: Fluent in Thai and English. Chinese/Korean/Japanese or any second foreign language is a plus.