Operation Specialist

Position

Responsible for maintaining a strong focus on consistency and excellence across all boutique operations by applying central guidelines and providing prompt, accurate operational and administrative support to the local retail network.

 

Job responsibilities

Drive Boutique Staff Focus on Operational Efficiency

• Consistently strive to improve store operational efficiency through enhanced processes, tools and programs, with a focus on optimization and collaboration with relevant support functions including IT, F&A, Marketing, Security, Sales, Training, Logistics and HR.
• Provide Central Retail Operations with recommendations on process gaps and bottlenecks to address store challenges.
• Map repetitive back-office activities, clarify ownership and simplify local routines and reporting to reduce operational friction and release more boutique time for client-facing activities.

Ensure Implementation and Revision of Processes, Policies, Procedures and Guidelines

• Partner with Central Retail Operations on the local adaptation, implementation and execution of retail in-store projects, new initiatives and operational guidelines, including the Bulgari Store Essential Book.
• Visit stores regularly to monitor boutique needs, optimize teamwork, resolve operational issues, implement action plans, and ensure procedures are properly established and followed.

New Projects and Technology In-Store Facilitator

• Support the introduction of new tools, technologies and processes in store, including SM Dashboard and in-store applications, by coordinating adoption, boosting engagement, collecting user feedback and partnering with all relevant stakeholders.
• Work with local and Central IT teams to gather and prioritize boutique requirements, troubleshoot recurring issues, support testing and enhancements, and maintain a structured feedback loop through resolution.

Commercial Filter and Point of Contact for Store Managers

• Act as a liaison between Store Managers and local or central departments, ensuring smooth communication, timely follow-up and effective information sharing.

Network Development and Store Projects

• Support the local retail structure with network development analysis and reporting.
• Provide support for store openings and renovation projects by managing operational activities with relevant departments.
• Coordinate operational readiness for store openings and renovations, including system, procedure, inventory, packaging, security and cross-functional requirements, and follow up through stabilization.
• Partner with Inventory Control to strengthen inventory management, stock visibility, cycle-count discipline and discrepancy reduction across the retail network.

Profile

Key Knowledge

• Project Management
• Retail POS system
• Store processes, procedures and guidelines
• Competitive landscape
• IT store applications, systems and tools

Role Competencies

• Ability to challenge status-quo
• Business awareness
• Flexibility
• Manage communication with different stakeholders