Instore CRM Manager, Shanghai P66
- NEW
Published on 11.08.2026
Bulgari
Retail
Reference: BULG10993
- Place of employment :
Shanghai, Chinese Mainland
- Contrat type :
Permanent Job
- Required experience :
Minimum 5 years
- Work mode :
Full Time
Position
The In-Store CRM Manager plays a pivotal role in driving business growth by developing and implementing a data-driven client engagement strategy within the Store, thus maximizing client lifetime value. Serving as the in-house expert and champion for all CRM initiatives, the In-Store CRM Manager ensures the team effectively leverages data and tools to achieve strategic objectives.
Job responsibilities
Foster a Clienteling Mindset & CRM Excellence in Store Promote Clienteling mindset. Act as main reference point for CRM related topics and projects. Adapt the strategic direction on Client Engagement of the store, based on CRM analysis and store contest. Drive Client Portfolio Development Definition and follows-up on Clienteling campaigns and client portfolio management. Define collective and individual targets of client portfolio development at store level (monitoring ROI) and targets for events. Design action plans for clients and supports in the preparation of appointments. Elevate Client Experience Through Personalization & Events Drive personalized gifting and experiences. Set events & guest lists and proactive network leveraging local partners. Optimize CRM Tools & User Experience Gather, analyze, and act on feedback to enhance the user experience of CRM tools. Train & Empowers Teams on Client Engagement Train & coach new and existing teams on COSMO, client data capture, Client Engagement - leveraging mindset, initiatives, & tools. Animate daily brief, mini trainings and CRM contests.
BVLGARI
MAISON
