Trainee, CRM Clienteling

Position

Job Title: Trainee, CRM Clienteling

Reports To: Senior Lead Business Development, CRM

JOB PURPOSE:

The Dior Corporate Trainee participates in a program designed to identify and develop future talent for the organization across functional areas. By working closely with their assigned Department, the Trainee supports the organization’s short and long-term objectives through day to day administrative and long-term project work. Trainees across departments will collaborate to develop initiatives to improve business results, and present a project to the Executive Leadership Team.

Job responsibilities

Communication

• Work in close liaison with all retail teams in the Americas
• Collect weekly updates & deadlines from CRM team and relay to retail communications
• Coordinate communication with Central CRM and local corporate partners as needed

Training

• Assist with boutique training materials in clienteling practices
• Assist and participate as needed in regular CRM remote trainings with boutiques
• Support in the department with driving Clienteling excellence in all boutiques

Tool Management/Reporting

• Manage internal CRM software to teach and troubleshoot for boutiques
• Assist boutique level initiatives including client capture programs, follow-up campaigns, etc.
• Assist with database troubleshooting (clean-up projects, update correct information, etc.)
• Support CRM Analyst in exporting data and updating internal files for weekly reporting
• Create weekly reports for planned business, capture, and as needed
• Manage new store opening internal process
• Manage and update internal SharePoints

Ad Hoc

• Conduct research projects as needed, competitor analysis, etc.
• Any other tasks assigned from time to time

Profile

REQUIREMENTS:

• Full-time, 12 Month Program
• Must be available M-F, 9-6pm, Friday work from home
• At least 6 months of prior experience
• Strong communications skills both verbal and written
• Strong visual design skills
• Background in luxury retail is preferred
• Proactive follow-through practices
• Strong time management skills and prioritization with the ability to work under specific timelines and fast-paced environments
• Must possess strong organizational skills and attention to accuracy
• Proficient analytical capabilities, must be able to learn new applications quickly
• Strong knowledge of all Microsoft Office programs (Excel, PowerPoint, Outlook)
• Strong knowledge of Adobe Creative Cloud programs (Photoshop, InDesign)
• Knowledge in Salesforce a plus

Additional information

The appointed candidate will be offered a salary of $20 per hour, plus potential eligibility to participate in the Company's medical benefits plan, commuter benefits, and 401k plans with employer contributions.

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.