CRM Manager The Grove Boutique Abu Dhabi

Published on 09.14.2026

Christian Dior Couture

Retail

Reference: CDC15172

Place of employment :
Abu Dhabi, United Arab Emirates
Contrat type :
Permanent Job
Required experience :
Minimum 5 years
Work mode :
Full Time

Position

The CRM Manager will be responsible for Dior’s Customer Relationship Management in order to build customer satisfaction, loyalty and participate in offering the most luxurious experience

Job responsibilities

• Develop and generate CRM KPI reports to help stores meet goals on a weekly/monthly basis. • Collaborate with internal partners for different reporting and analysis needs. • Contact Clients directly for feedback. • Train and coach, the Boutique team on customer relationship. • Organize training sessions. • Monitor the results of the actions and update the database accordingly. • Support the team in offering an extra-mile service to our top clients in order to retain them. • Help teammates build customer loyalty and maximizing it in order to create foot flow in-store. • Distribute high potential prospects to the sales team with objectives to achieve. • Maximize the top client’s potential on high value items, special orders and pre-selling. • Support instore event (Pop ups, Pop ins, OTOs …) • Support the Regional Marketing team in all CRM & event activities in Middle East.

Profile

Profile: • Bachelor’s degree/Diploma in Business Administration/Marketing. • Minimum of 5 years’ experience in a relevant position in CRM/Marketing. • Strong analytical skills. • Outstanding communication skills. • Can work on his own and within a team. • Inspiring and legitimate. • Good customer service skills. • Accurate and pays attention to details. • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks. • Identifies new and better approaches to work processes and incorporates same in own work.

CHRISTIAN DIORMAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Portrait of Christian Dior, circa 1950. © Association Willy Maywald/ADAGP, Paris 2021

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