CDI - HIGH END CLIENTELING PROJECT MANAGER (F/M/X)

Position

As High-End Clienteling Project Manager you will contribute to defining and implementing the international strategy for developing the High-End client base. Working across business, analytics and customer experience, maximizing commercial performance and ensuring excellence in client service internationally. You will work on all High-End Client Activations (HJ events, Villas as well as local events and collection push in store and outside venues).

Based in Paris, you will collaborate closely with Global, Regional, and Local teams to coordinate and follow-up all activations WWD throughout the year.

Job responsibilities

1. Business Strategy & Performance Analysis 

• Define High-End commercial objectives and KPIs in collaboration with the regions and Business Units.
• Analyse sales performance and client data to identify opportunities for growth, client acquisition and cross-selling.
• Consolidate results, manage reporting and make strategic recommendations to management.

2. Client Development & Client Service Strategy

• Lead international initiatives for the recruitment, retention and development of High-End clients. 
• Develop dedicated programmes for clients and ECM (Top Clients, Grands Vendeurs, exclusive experiences).
• Define client service standards and protocols and support their implementation internationally. 

3. Management of International and Local High-End Events

• Define event targeting strategies and commercial objectives with the regions and Business Units. 
• Define client journeys and experiences according to client segments and event types. 
• Oversee event preparation and follow-up, ensuring alignment between business objectives and the client experience. 
• Oversee sales and special-order follow-up, analyse results and identify opportunities for improvement. 

4. Cross-Functional Coordination & Strategic Projects

• Lead strategic projects aimed at strengthening client development and commercial performance. Share best practices globally
• Develop management and tracking tools in collaboration with CRM, Business Analysis, regional and Business Unit teams.

Profile

• Master’s degree (Bac+5) in business, hospitality, marketing or an equivalent field
• Minimum 3/5 years of experience in luxury client development or high-end client relations, ideally within Luxury sectors.
• Strong business mindset, excellent project management skills and solid analytical capabilities.
• Ability to work independently, proactive mindset, strong summarising skills and confidence in an international environment.

Additional information

Promoting diversity in all its forms, Christian Dior Couture has been committed since 2013 to an initiative supporting the employment of people with disabilities.