Retail Manager

Position

The Retail Manager is responsible for leading and managing the overall Retail operations, ensuring the achievement of sales targets, enhancing client experiences, and driving business growth within a network of stores. This leadership role focuses on building and developing a strong team to drive the profitability and success of the Retail business, with a specific emphasis on driving performance, defining boutique strategies, and collaborating with cross-functional teams to achieve business objectives.

Job responsibilities

Business development:

• Develop and implement Retail strategies to achieve sales targets and business objectives for the stores. Support negotiations with department stores and landlords.
• Analyze market trends and competitor activities to identify opportunities for growth and improvement.
• Collaborate with cross -functional teams to ensure alignment of 360 Retail strategies with overall company goals.
• Establish relationships with key partners and stakeholders to develop a strong network that will support the success of the business.
• Manage new openings in line with business strategy collaborating with key stakeholders: operations, supply chain, merchandising, omnichannel.

Team Management and Development:

• Build, lead, and develop a high-performing Retail team to achieve set objectives and deliver exceptional client experiences.
• Provide ongoing coaching, training, and performance management to support team members' growth and success.
• Foster a positive work environment that promotes collaboration, innovation, and employee engagement.

Client Experience and Satisfaction:

• Ensure the highest level of client service is consistently provided across all Retail locations.
• Implement and monitor client feedback mechanisms to identify areas for improvement and drive client satisfaction.
• Develop and maintain strong relationships with key clients and stakeholders to enhance brand loyalty and reputation.
• Develop VIC strategy to promote brand image.

Operational Excellence and Profitability:

• Oversee Retail operations, including inventory management, store layout, and visual merchandising, to maximize efficiency and profitability.
• Ensure compliance to Internal Control policies and Audit readiness.

Profile

• Minimum 10 years of related experience in retail/luxury industry
• Bachelor’s degree
• Strong in commercial and customer service mindset
• Outgoing, dependable, and pro-active team player
• Good organizing and follow-up skills
• Excellent interpersonal, communication and networking skills
• Ability to generate trust among both coworkers and clients
• Strong business acumen, result-driven, goal-oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools